Manager Business Process Transactions Call Center at DXC Technology

Plano, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, FinanceIndustries

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically 7+ years of relevant work experience ideally in Insurance or Financial industry, with a minimum of 3 years in a similar role in Call Center
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology
Advanced degree in a relevant field (a plus)
Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience (a plus)

Responsibilities

Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations
Implement process improvements to drive productivity and quality enhancements
Provide guidance and support to a team of senior analysts and analysts
Collaborate with senior management to develop and execute process-related strategies
Monitor performance metrics and key indicators to make data-driven decisions
Contribute to the development of budgets and resource allocation
Prepare and present performance reports to senior management
Ensure that the team meets quality and compliance standards

Skills

Business Process Management

Process Optimization

Team Management

Performance Metrics

Process Improvements

Compliance Standards

Budgeting

Call Center Operations

Six Sigma

PMP

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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