Manager Business Process Transactions Call Center at DXC Technology

Candidates need a Bachelor's degree or equivalent, typically 7+ years of relevant work experience ideally in Insurance or Financial industry, with at least 3 years in a similar call center role, plus proven experience in business process transactions.

The role involves managing day-to-day business process transactions and teams, implementing process improvements, providing guidance to senior analysts and analysts, collaborating with senior management on strategies, monitoring performance metrics, contributing to budgets, preparing reports, and ensuring quality and compliance.

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive.

Strong candidates have proficiencies in business process management and optimization, are continuous learners staying abreast with industry knowledge and technology, and possess an advanced degree, relevant certifications like Six Sigma or PMP, or significant relevant work experience as a plus.