Manager Associate Customer Care at Elevance Health

San Juan, Puerto Rico, Puerto Rico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background
Fully Bilingual (English & Spanish) - must be able to write, read, and speak both languages at a proficiency level (preferred)
Experience in a supervisory role in a call center environment (preferred)
Previous experience in the healthcare industry (preferred)
Availability to work five days per week on 8-hour shifts, Monday through Friday within operational hours of 8:00 am - 8:00 pm; additional hours including weekends or holidays may be required
Ability to work in-office 3 days per week at 654 Ave Munoz Rivera, San Juan, Puerto Rico (candidates not within reasonable commuting distance will not be considered unless accommodation granted)

Responsibilities

Provides oversight of a customer service unit under general guidance and mentoring
May be responsible for establishing department policies and procedures
Conducts audits to monitor efficiency and compliance with policies
Prepares specialized reports
May be assigned to special project work consistent with the role and dictated by business needs
Hires, trains, coaches, counsels, and evaluates performance of direct reports

Skills

Customer Service Management

Team Leadership

Performance Evaluation

Policy Development

Auditing

Reporting

Training

Coaching

Healthcare Operations

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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