Manager - Asset Protection - Palo Alto at Nordstrom

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience
A comprehensive understanding of Exception Based Reporting tools and Case Management Software
Ability to develop and maintain productive relationships with other employees and leaders
Ability to communicate clearly and professionally with co-workers and customers
Strong decision making and problem-solving skills when in high stress situations
Strong written communication skills
Strong organizational, delegation and follow-through skills
Ability to manage competing priorities in a fast-paced environment
Computer proficiency, including use of monitoring and surveillance technologies
High level of ownership, accountability, and initiative
Ability to work a flexible schedule based on department and store needs

Responsibilities

Lead by example and execute the organizational strategy set by the AP Division
Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects
Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents
Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly
Results driven leader through leveraging data to identify trends to mitigate internal and external theft
Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls
Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability
Supervision of Asset Protection teams, including recruiting, development, performance oversight and budgeting
Execution of the company shrinkage reduction strategy within their store/building
Ensure the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy
Partner with cross functional store leaders to support the retail asset protection business

Skills

Key technologies and capabilities for this role

Asset ProtectionShrinkage ReductionTheft PreventionInvestigationsSecurity ProceduresAuditingData AnalysisReportingLeadershipRecruitingTeam DevelopmentBudgetingEmergency Preparedness

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer for this position?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

Is this a remote position or does it require working in the store?

This is an in-store position based in Palo Alto, requiring supervision of Asset Protection teams in the store, building security oversight, and a flexible schedule based on store needs.

What key skills and qualifications are required for the Asset Protection Manager role?

Required qualifications include proven success in investigative, asset protection, and security procedures with prior AP leadership experience, understanding of Exception Based Reporting tools and Case Management Software, strong decision-making and problem-solving skills, and computer proficiency including surveillance technologies.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Asset Protection Manager position?

A strong candidate has prior AP leadership experience, success in investigations and security, ability to build relationships with store leaders, data-driven decision-making to reduce shrink, and strong people leadership skills for hiring and developing talent.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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