Manager 1, Technical Product Sales Support at Comcast

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising Technology, Media, Video StreamingIndustries

Requirements

Demonstrable history of success in the services industry
Proven record of accomplishment in operational and developmental success
High EQ (as important as IQ)
Experience leading teams of Support Engineers at Tier 1 support level
Ability to act as an effective team coach, skilled risk manager, and intuitive talent nurturer

Responsibilities

Drive service delivery at the Tier 1 support level
Lead, guide, and ensure prosperity of US-based support engineering teams across multiple product lines
Handle hiring, onboarding, and career development of team members
Provide team leadership and guidance to assigned teams
Maintain a structured, nurturing environment for team advancement and individual development
Develop high-performing team members (A+ Players) ready for advancement
Ensure consistency of service delivery in a high-churn operational environment
Oversee and manage operational processes for efficient operation, timely execution, and risk elimination
Utilize datasets, analysis, and reporting to maintain and improve support operations based on metrics
Identify issues impacting customer experience, suggest/implement local solutions, and participate in cross-departmental working groups
Foster an operating environment of excitement, skills development, and opportunity exploration
Participate in policy management, maintenance, and creation of standards across teams

Skills

Team Leadership

Support Engineering

Customer Service

Operations Management

Risk Management

Talent Development

Video Advertising

Service Delivery

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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