Managed Services Technician at The Browser Company

Paragould, Arkansas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Florist Services, Retail TechnologyIndustries

Requirements

High School diploma or equivalent; Information Technology related degree helpful
A+ and/or Net+ Certifications, or equivalent experience
Prior experience with Dell support a plus
Basic working knowledge of Linux
Prior help desk experience and excellent technical skills
Strong interpersonal skills and ability to interact positively and effectively in a team setting
Strong desire to achieve and maintain high levels of internal and external customer satisfaction
Strong decision-making and problem-solving skills
Self-starter with high levels of initiative, motivation, and ability to effectively manage time
Excellent multi-tasking and time management skills
Customer focused attitude

Responsibilities

Place and receive phone calls with remote Teleflora member florists
Troubleshoot ISP outages and work with ISPs on behalf of customers
Install and troubleshoot Internet VPN connections for small to enterprise level customers
Install and troubleshoot Cisco Meraki Firewall Configurations
Troubleshoot and resolve network connectivity issues within a SOHO environment
Troubleshoot server and workstation hardware and OS issues (Windows 10 and 11, Red Hat Enterprise Linux 8)
Install and troubleshoot Networked Printers within a Windows (Workgroup) Environment
Install and troubleshoot Windows “Shared Printer”
Install and troubleshoot printers in a Linux environment
Work with customers to identify and resolve data backup related issues
Work with customers to remotely re-image Windows PCs while retaining data
Troubleshoot local and cloud backups on Windows and Linux servers
Virus/Malware identification and cleanup
Basic understanding of computer and network security essentials
Escalate calls to hardware vendors as necessary
Work with Vendors to escalate Hardware Warranty issues
Accurately log calls into the Call / Problem Tracking system
Reliable and predictable attendance during weekdays
Escalate issues to supervisor or development representatives as needed
Additional duties as assigned

Skills

Help Desk

Remote Technical Support

Networking

ISP Troubleshooting

VPN

Cisco Meraki

Firewall Configuration

Windows 10

Windows 11

Red Hat Enterprise Linux

Printer Troubleshooting

Backups

PC Re-imaging

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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