Level AI

Machine Learning Engineer

California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer EngagementIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Mathematics, or a related field, along with a B.E/B.Tech/M.E/M.Tech/PhD from a tier-1 engineering institute, and at least three years of experience in AI/ML, including relevant work experience with a top technology company. Strong coding skills in Python and familiarity with libraries such as LangChain or Transformers are required, as is an interest in Large Language Models (LLMs), agents, and the open-source AI ecosystem.

Responsibilities

As a Machine Learning Engineer at Level AI, you will assist in building LLM-powered agents for internal tools and customer-facing products, support prompt engineering and retrieval-augmented generation (RAG), collaborate on experiments with open-source and commercial LLMs, help implement and evaluate reasoning and memory modules for agents, and work closely with senior engineers to deploy and monitor AI features in production.

Skills

AI/ML
Python
LangChain
Transformers
LLMs
Prompt Engineering
Retrieval-Augmented Generation
Computer Science
Mathematics

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters
2018Year Founded
$72.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
Parental Leave
401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.
Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.
The company eliminates data silos, improving decision-making and customer interactions.
Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
Growing interest in real-time conversational intelligence tools enhances call center performance.
Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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