Machine Learning Engineer at Level AI

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer EngagementIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Mathematics, or a related field, along with a B.E/B.Tech/M.E/M.Tech/PhD from a tier-1 engineering institute, and at least three years of experience in AI/ML, including relevant work experience with a top technology company. Strong coding skills in Python and familiarity with libraries such as LangChain or Transformers are required, as is an interest in Large Language Models (LLMs), agents, and the open-source AI ecosystem.

Responsibilities

As a Machine Learning Engineer at Level AI, you will assist in building LLM-powered agents for internal tools and customer-facing products, support prompt engineering and retrieval-augmented generation (RAG), collaborate on experiments with open-source and commercial LLMs, help implement and evaluate reasoning and memory modules for agents, and work closely with senior engineers to deploy and monitor AI features in production.

Skills

AI/ML

Python

LangChain

Transformers

LLMs

Prompt Engineering

Retrieval-Augmented Generation

Computer Science

Mathematics

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees