Level AI

Machine Learning Engineer

California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer EngagementIndustries

Job Description

Employment Type: Full Time

Company Information

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will involve cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Ready to redefine possibilities? Join us!

Requirements

We'll love to explore more about you if you have:

  • B.E/B.Tech/M.E/M.Tech/PhD from tier-1 engineering institutes with relevant work experience with a top technology company in computer science or mathematics-related fields.
  • 3+ years of experience in AI/ML
  • Strong coding skills in Python and familiarity with libraries like LangChain or Transformers
  • Interest in LLMs, agents, and the evolving open-source AI ecosystem
  • Eagerness to learn, experiment, and grow in a fast-paced environment.

Bonus Points

  • Experience with open-source LLMs (LLaMA, Mistral, etc.)
  • Basic understanding of vector search, RAG, and prompt engineering concepts
  • Contributions to AI side projects or GitHub repos
  • Exposure to vector databases or retrieval pipelines (e.g., FAISS, Pinecone)

Responsibilities

Your role at Level AI includes but is not limited to:

  • Assist in building LLM-powered agents for internal tools and customer-facing products
  • Support prompt engineering, retrieval-augmented generation (RAG), and tool integrations
  • Collaborate on experiments with open-source and commercial LLMs (e.g., GPT, Claude, Mistral)
  • Help implement and evaluate reasoning, planning, and memory modules for agents
  • Work closely with senior engineers to deploy and monitor AI features in production

Skills

AI/ML
Python
LangChain
Transformers
LLMs
Prompt Engineering
Retrieval-Augmented Generation
Computer Science
Mathematics

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters
2018Year Founded
$72.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
Parental Leave
401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.
Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.
The company eliminates data silos, improving decision-making and customer interactions.
Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
Growing interest in real-time conversational intelligence tools enhances call center performance.
Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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