ServiceNow

Machine Learning Engineer

Hyderabad, Telangana, India

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Artificial Intelligence, Software Development, Enterprise SoftwareIndustries

Requirements

Candidates should have 2+ years of experience in machine learning, deep learning, or data science, with a proven track record in applied research or experimentation. Strong proficiency in Python and ML frameworks like PyTorch, TensorFlow, HuggingFace Transformers, and NumPy is required. Hands-on experience with prompt engineering, model training, evaluation, and optimization for LLMs or foundation models is essential. Familiarity with data-centric AI workflows, AI/ML evaluation strategies, model robustness techniques, and responsible AI practices is necessary. Practical experience deploying models using inference platforms like Triton or ONNX in production environments, along with experience working with MLOps stacks (CI/CD, experiment tracking, Docker, Kubernetes, distributed training), is required. Excellent communication skills are also necessary. Experience with AI Productivity tools and methods for training/fine-tuning large language models are a plus.

Responsibilities

The Machine Learning Engineer will design, develop, and evaluate end-to-end machine learning solutions, focusing on large language models (LLMs), combining engineering rigor and research depth. They will lead the development of PoCs and applied research prototypes to explore novel AI capabilities, model interpretability, and safety strategies. Responsibilities include conducting cutting-edge experiments to assess model behavior, generalization, and fairness, as well as generating and curating synthetic and real-world datasets to optimize model robustness, reliability, and performance. The role involves fine-tuning and deploying large-scale models using prompt engineering, few-shot learning, and retrieval-augmented techniques. Collaboration with cross-functional teams to publish white papers, participate in conferences, and contribute to open-source or peer-reviewed research is expected. Defining and implementing rigorous evaluation protocols, developing CI/CD pipelines and containerized workflows for scalable ML solutions, and identifying risks in AI applications to contribute to responsible AI initiatives are also key duties.

Skills

Machine Learning
Generative AI
Large Language Models (LLMs)
Model Development
Model Evaluation
Model Interpretability
AI Safety
Data Curation
Fine-tuning
Prompt Engineering
Few-shot Learning
Retrieval-Augmented Generation
Research
Engineering
Python

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI