LVD Remote Support Engineer at Rockwell Automation

Mequon, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

Bachelor Degree
Legal authorization to work in the US (no sponsorship provided)

Responsibilities

Effectively solve customer issues over phone or web based interactions
Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns
Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure
Respond to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance
Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings

Skills

Key technologies and capabilities for this role

TroubleshootingDebuggingTechnical SupportCustomer InstallationTrainingLVDMotion ControlPhone SupportWeb SupportTechnical Documentation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid position requiring work out of Mequon WI, Milwaukee WI or Mayfield Heights OH.

What is the salary range for this position?

This information is not specified in the job description.

What are the required qualifications for this role?

A Bachelor's degree and legal authorization to work in the US are required. No sponsorship for employment visas is available.

What preferred experience or skills are mentioned?

Preferred qualifications include 2+ years of experience with related products or field service, expertise in Rockwell Automation products like PowerFlex750 series inverters and Motion Control Drive systems, and knowledge of software such as Studio5000, ControlLogix, and RSLinx.

What does Rockwell Automation's company culture emphasize?

The company values energized problem solvers who take pride in impactful work, welcomes makers, forward thinkers, and problem solvers, and focuses on helping manufacturers be more productive, sustainable, and agile.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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