Line Haul Regional Team lead at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, E-commerceIndustries

Requirements

3+ years of experience working in logistics, warehouse, or transportation operations
Firm grasp of Transportation conditions in Canada including geographic challenges
Management principles
3-5 years of experience in the transportation industry with solid leadership and line haul experience
Strong problem-solving abilities and communication skills
A strong sense of entrepreneurship, an ability to cope quickly with unforeseen events and changes
Knowledge of current transport laws and regulations
Flexibility and ability to travel when required
Ideally can communicate in French and in English

Responsibilities

Manage linehaul transportation, and other logistics processes between Stations & Hubs
Develop new strategies to streamline processes and reduce costs
Ensure that quality, quantity, customer satisfaction, and financial commitments are met
Perform metrics reporting and data analysis to identify issues and opportunities for process improvements
Partner and communicate with suppliers, vendors and customers
Manage and develop staff
Monitor regional carrier on time and budget performance

Skills

Key technologies and capabilities for this role

Logistics ManagementLine Haul OperationsTransportation ManagementData AnalysisMetrics ReportingProcess ImprovementStaff ManagementVendor ManagementProblem-SolvingCommunication SkillsTransport RegulationsLeadership

Questions & Answers

Common questions about this position

What experience is required for the Regional Linehaul Team Lead position?

Candidates need 3-5 years of experience in the transportation industry with solid leadership and line haul experience, plus 3+ years in logistics, warehouse, or transportation operations. A firm grasp of transportation conditions in Canada, including geographic challenges, is also required.

What key skills are needed for this role?

Strong problem-solving abilities, communication skills, management principles, knowledge of transport laws and regulations, and a sense of entrepreneurship to handle unforeseen events are essential. Flexibility, ability to travel, and bilingual French-English communication are ideal.

Is this a remote position, or is travel required?

Flexibility and ability to travel when required are needed, suggesting the role involves regional oversight rather than fully remote work.

What is the company culture like at Intelcom?

Intelcom values difference, builds a culture where diverse individuals are welcomed, and emphasizes innovation, getting ahead in the e-commerce sector, and technological transformation integrating customer experience and logistics.

What makes a strong candidate for this Team Lead role?

A strong candidate has 3-5 years in transportation with leadership and line haul experience, understands Canadian transport challenges and regulations, demonstrates problem-solving, communication, and entrepreneurial skills, and is flexible with travel and bilingual.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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