Program Manager, CX Initiatives
AlteraSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Doświadczenie w koordynowaniu projektów międzyzespołowych i organizacji pracy w dynamicznym środowisku
- Umiejętność pracy z danymi badawczymi i biznesowymi oraz przekształcania ich w rekomendacje
- Efektywna komunikacja i współpraca z interesariuszami (prezentacje, facilitation)
- Proaktywność, samodzielność i odpowiedzialność w realizacji zadań
- Zorientowanie na klienta wewnętrznego i zewnętrznego
- Znajomość języka angielskiego - min. B2
Responsibilities
- Współtworzenie i realizacja planów CX zgodnych ze strategią
- Koordynacja projektów międzydziałowych: priorytety, harmonogramy, zadania
- Monitorowanie postępów, wskaźników CX oraz przygotowywanie raportów i rekomendacji
- Analiza procesów i proponowanie usprawnień w obsłudze klienta
- Zapewnienie efektywnej komunikacji i współpracy z innymi działami (IT, Obsługa Klienta, Compliance)
- Koordynowanie przepływu informacji, wsparcie zespołu i rozwiązywanie problemów operacyjnych
- Przygotowywanie podsumowań, analiz i prezentacji dla Kierownika CX
- Dbanie o spójność komunikacji i jakości obsługi w kanałach kontaktu z klientem
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What compensation and benefits are offered for this role?
The position offers additional compensation components including an annual bonus, along with benefits like private medical care (Medicover), Multisport card, language courses, flexible working hours, hybrid work option, and various social benefits.
Is remote or hybrid work available?
Yes, the role offers the possibility of hybrid work and flexible working hours focused on work-life balance.
What skills and experience are required for this position?
Required skills include experience in coordinating cross-team projects in a dynamic environment, working with research and business data to create recommendations, effective communication and stakeholder collaboration (presentations, facilitation), proactivity, independence, responsibility, customer orientation, and English at least B2 level.
What is the company culture like?
The company emphasizes a friendly atmosphere with integration events and team building, high diversity and inclusivity through the 'na bank bez barier!' program, work-life balance, and a strong risk culture expecting proactive risk management from all employees.
What are the recruitment stages and tips for applying?
The recruitment process includes a phone interview with the Recruiter, a remote meeting with the Manager and Recruiter, and a decision. Strong candidates will demonstrate experience in cross-team project coordination, data analysis for recommendations, and CX/UX knowledge, which is desirable.
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition
Risks
ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.
Differentiation
Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.
Upsides
Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.
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