Lider de Operaciones at Accenture

Santiago, Santiago Metropolitan Region, Chile

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Broad knowledge in Job Scheduling: Control-M, Autosys, TWS
Knowledge in Monitoring: Zabbix, Prometheus, Splunk
Knowledge in Backup: Commvault, Veeam, NetBackup
Knowledge in ITIL methodologies: Event, Incident, Problem, Change
+7 years of experience in mission-critical environments
Leadership skills and management of multidisciplinary teams

Responsibilities

Lead the operation and management of IT services in: Batch & Monitoring, Control-M, Backup & Restore, Event Management
Ensure operational continuity, SLA compliance, and coordination of technical teams
Direct and supervise teams responsible for Batch & Monitoring, ensuring process execution and early incident detection
Manage job scheduling platforms (Control-M), ensuring planning, monitoring, and resolution of failures in critical processes
Coordinate Backup & Restore strategy, including planning, recovery testing, and policy compliance
Supervise Event Management, defining thresholds, event categorization, and escalation flows according to ITIL
Analyze performance metrics, generate capacity and availability reports, and present key indicators to management
Implement continuous improvement, identifying automation and optimization opportunities
Act as technical and organizational escalation point for major incidents (P1/P2)
Coordinate with infrastructure, applications, and security areas to ensure stability and resilience
Lead internal/external audits and ensure documentation and regulatory compliance

Skills

Control-M

Autosys

TWS

Zabbix

Prometheus

Batch Processing

Monitoring

Backup & Restore

Event Management

ITIL

SLA Management

Job Scheduling

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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