Licensed Optical Manager Full Time at BJ's Wholesale Club

Selma, North Carolina, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Licensed optician (able to perform all duties of an optician)
Exhibit strategic thinking, sound decision-making, and thorough knowledge of business data
Leadership competencies including leading through change, building credibility, championing business growth, effective communication, building high-performing teams, and delivering results
Ability to teach, coach, and lead team members through club-level training processes
Commitment to team member engagement, development, ethical decision-making, inclusion, diversity, and creating a safe/positive environment
Guarantee service excellence, set service standards, resolve member concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Lead teams to deliver GOLD club standards (Grand opening look, stocked items/planograms, accurate signage, clean/organized)
Deep knowledge of key metrics, reporting for club/department performance, and ability to drive performance/profitability by identifying trends/opportunities

Perform all duties required of an optician
Manage, teach, coach, and lead optical team members
Interact with members, confirm appointments, and maintain department upkeep
Serve as liaison between members and lab to ensure timely order processing
Provide information, direction, follow-up, and feedback to teams for success and engagement
Support application of policies, procedures, and compliance; address/escalate concerns
Acknowledge team member success, work collaboratively to achieve goals, identify/retain top talent
Empower team to resolve member concerns and ensure safe/positive member experience
Acquire and utilize business data/reporting to drive performance and correct process breakdowns