Level 1 IT Technician (Sunwave EMR exp) - EST Working Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Company: ISTA Personnel Solutions South Africa (Partnering with a USA-based healthcare provider)
• Hours: USA hours (EST), Monday - Friday, 9:00 AM to 6:00 PM EST (3:00 PM to midnight South African time). Hours subject to change based on daylight savings and/or operational requirements.

ISTA Personnel Solutions South Africa is seeking a Level 1 IT Technician to provide technical support for a leading healthcare provider. This role focuses on troubleshooting, managing user access, and handling system integrations, collaborating with internal IT departments to ensure seamless system operations and timely resolution of technical issues.

Requirements

• Experience: Previous IT support experience, particularly with systems such as Sunwave, CTM, and Care Intake.
• Knowledge: Familiarity with system integrations (Medic, HCS, ObserveSmart) is a plus.
• Skills:
  • Excellent communication skills
  • Ability to collaborate with internal and external stakeholders
  • Strong problem-solving skills
  • Attention to detail
  • Familiarity with CRM systems and basic troubleshooting processes
• Critical Thinking: Ability to handle high call volumes while managing multiple tasks efficiently. Proactive approach to troubleshooting and process improvement.

Responsibilities

• User Access Management: Managing user accounts and permissions.
• System Support & Troubleshooting: Providing technical assistance to users experiencing system issues.
• System Collaboration & Integration: Working with internal IT departments to ensure seamless system operations and integrations.
• Call Handling & Support: Answering and resolving technical support calls.
• Relationship Management: Building and maintaining positive relationships with internal and external stakeholders.

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Department: SA - Operations
• Published: 2025-04-25

Application Instructions

• Applicants must be South African citizens.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Note: If you do not receive a response within 14 days, please consider your application unsuccessful.