IT Lead (EST Time Zones)
Ashby60,000 - 80,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
A1M Solutions
Level 1 IT Technician (Sunwave EMR exp) - EST Working Hours (Remote)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess previous IT support experience, particularly with systems such as Sunwave, CTM, and Care Intake, and demonstrate strong communication skills, including the ability to collaborate with internal and external stakeholders. Knowledge of system integrations (Medic, HCS, ObserveSmart) is preferred, along with critical thinking skills and the ability to handle high call volumes efficiently.
Responsibilities
The Level 1 IT Technician will be responsible for user access management, providing system support and troubleshooting, collaborating on system integrations, handling calls and providing support, and managing relationships with internal and external stakeholders to ensure seamless system operations and timely resolution of technical issues.
Skills
IT support
Sunwave
CTM
Care Intake
System integrations
Medic
HCS
ObserveSmart
Troubleshooting
CRM systems
Communication
Problem-solving
Attention to detail
Stakeholder collaboration
High call volume management
Process improvement
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Key Metrics
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees