Legal Product Specialist, Toronto at Harvey

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Professional ServicesIndustries

Requirements

Experienced lawyer from top-tier firms
Legal expertise to integrate AI into legal workflows
Ability to build consultative relationships with law firm partners, associates, innovation teams, and in-house counsel
Legal training and practice experience to ask thoughtful questions and uncover adoption barriers
Thrive in ambiguity, push for excellence, and take ownership

Responsibilities

Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on incorporating Harvey’s AI
Design and lead onboarding sessions, training workshops, and ongoing enablement programs to drive adoption and maximize platform value
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts
Proactively surface obstacles to adoption using thoughtful questions and legal empathy, then develop and implement strategies to overcome them
Translate legal practice needs into actionable feedback for product and engineering teams
Monitor usage trends, identify at-risk accounts or untapped opportunities, and work cross-functionally to re-engage users
Contribute to customer-facing content for the Canadian region (e.g., training materials, use case guides, FAQ resources)
Serve as the face of Harvey in Canada, building trust with partners at leading law firms, corporates, and financial institutions, and advising on AI for research, drafting, diligence, and compliance
Feed market insights back to Product and GTM teams

Skills

Key technologies and capabilities for this role

Legal ExpertiseCustomer SuccessProduct AdoptionAI SolutionsConsultative SalesLaw Firm PartnershipsWorkflow Integration

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, based in the Toronto office where you will be the face of Harvey in Canada.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience is required for the Legal Product Specialist role?

Candidates must be experienced lawyers from top-tier firms with legal training and practice experience to leverage expertise in helping customers integrate Harvey's AI.

What is the company culture like at Harvey?

The team is sharp, motivated, and deeply committed to the mission, moving fast with intensity, taking real ownership, staying close to customers, and thriving in ambiguity while pushing for excellence.

What makes a strong candidate for this position?

Ideal candidates are experienced lawyers from top-tier firms who thrive in ambiguity, push for excellence, and can build trusted relationships with legal teams by understanding workflows and providing tailored AI guidance.

Harvey

Custom AI solutions for law firms

About Harvey

Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$200.4MTotal Funding

SERIES_CCompany Stage

Cybersecurity, LegalIndustries

201-500Employees

Risks

Over-reliance on partnerships could lead to strategic vulnerabilities if they dissolve.

LexLegis.ai's global expansion poses a competitive threat in legal research.

Rapid AI innovation and crowded CLM market may challenge Harvey's growth.

Differentiation

Harvey offers custom LLMs tailored for elite law firms' complex legal challenges.

The company provides a unified interface for legal workflows, enhancing efficiency.

Harvey's BigLaw Bench evaluates AI accuracy in legal tasks, setting industry standards.

Upsides

Partnership with Icertis enhances contract analysis and risk assessment capabilities.

Expansion into Japan with Mori Hamada Matsumoto opens new revenue streams.

Revamped GenAI Assistant improves user experience and output quality for legal professionals.

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