Exceptional written and verbal communication skills
Strong multitasking abilities
Proficiency with Microsoft Office and other relevant technologies
A collaborative, team-oriented approach
Excellent interpersonal skills
A solutions-focused mindset
The highest level of confidentiality and integrity
Outstanding attention to detail
Responsibilities
Provide high-level PA support to the Head of Team/Partner
Proactively manage complex diaries, scheduling internal and external meetings
Serve as a client liaison, handling communications via email, telephone, and in person, maintaining the firm’s high standards of client care
Support fee earners with finance-related tasks such as requesting payments (cheques, CHAPS/BACS), processing bank transfers, and managing incoming funds
Maintain accurate and up-to-date client records within the firm’s client relationship management system, ensuring compliance with policies
Coordinate fee earners’ movements and arrange travel plans
Manage the client and matter inception process to ensure timely file openings in accordance with firm policies
Oversee the timely submission of partner/fee earner expenses
Answer telephone calls promptly, taking clear, detailed messages when needed
Coordinate the completion of document production, including managing digital dictations, manuscript amendments, e-filing, photocopying, scanning, courier services, and correspondence dispatch
Actively participate in relevant training and development opportunities
Demonstrate flexibility in working practices to meet business needs, especially during high workload periods
Support other department members proactively and on request, collaborating effectively with other legal and support teams
Undertake any other reasonable duties as requested by fee earners or your line manager
If applicable, provide day-to-day line management for up to five PAs, working closely with the PA Manager and team leaders to ensure process compliance and support ongoing training and development