Leasing and Occupancy Specialist II, Part-time (Urbana at Hioaks) at WinnCompanies

Richmond, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Real Estate, Affordable HousingIndustries

Requirements

High school diploma or GED equivalent
3-5 years of relevant work experience
Minimum of 1-2 years of experience in customer service
Direct experience with LIHTC program
Experience with computer systems, particularly Microsoft Office
Excellent customer service skills
Eager to learn the business and tasks at hand
Strong attention to detail
Ability to work under pressure
Exceptional interpersonal and communication skills
Ability to work with a diverse group of people and personalities

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads
Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
Deliver customer service that exceeds expectations for new and current residents
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable
Review, prioritize, and distribute resident service requests as required
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
Remain current with local events and hiring trends that may have an impact on the property
Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics
During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs

Skills

Leasing

Occupancy Management

Customer Service

Property Tours

Lease Documentation

Move-in Procedures

Recertifications

Lease Renewals

Marketing

Resident Relations

Waitlist Management

Lottery Management

WinnCompanies

Property development and management services

About WinnCompanies

WinnCompanies stands out as an excellent workplace due to its commitment to enhancing community living through advanced property management technologies. This organization not only focuses on creating meaningful living experiences but also fosters a culture that values innovative approaches in property development. Working here means joining a team dedicated to quality in the real estate sector, with a consistent effort towards optimizing resident satisfaction and property performance.

Washington St, Boston, MA 02108, USAHeadquarters

1971Year Founded

$1.4MTotal Funding

SEEDCompany Stage

Real EstateIndustries

1,001-5,000Employees