Learning Services Specialist at Incident IQ

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, K-12 EducationIndustries

Requirements

Bachelor's degree in Marketing, Education, Instructional Design, or related field (inferred from incomplete "Bachelor's degree in Mar")

Responsibilities

Support the design, development, and implementation of training courses within the Learning Management System (LMS)
Collaborate with team members to create engaging and effective training modules that align with organizational goals and learner needs
Create, revise, and deploy content: Develop comprehensive training materials ensuring they are clear, concise, and tailored to various learning styles
Develop initial project scope documents for outsourced work to achieve learning objectives: Draft detailed project scope documents outlining objectives, deliverables, timelines. Ensure alignment with overall learning strategies and organizational standards
Anticipate and resolve project/program issues, escalating them as appropriate: Monitor project progress and proactively identify potential risks or challenges. Implement mitigation strategies, and communicate effectively with stakeholders to resolve issues, escalating to leadership when necessary
Assess the accuracy and appropriateness of courses and curriculum within the LMS: Regularly review and evaluate course content and curriculum for relevance, accuracy, and alignment with best practices in adult learning. Make recommendations for updates or enhancements based on participant feedback and performance data
Troubleshoot curriculum architecture and assignment issues in the LMS: Serve as the primary point of contact for technical issues related to course delivery and user access within the LMS
Identify and implement process improvements to enhance the efficiency of the Learning & Development (L&D) function: Analyze current workflows and training processes to identify bottlenecks or inefficiencies. Conduct regular evaluations to measure the impact of these improvements on training outcomes
Collaborate with various departments to coordinate the release and promotion of courses, ensuring that they meet the needs of all stakeholders
Work closely with operations teams to analyze processes and enhance integration with other software used within the company, contributing to the continuous improvement of learning initiatives

Skills

Key technologies and capabilities for this role

Learning Management SystemLMSTraining DesignCourse DevelopmentInstructional DesignContent CreationGap AnalysisStakeholder CollaborationProcess AnalysisSoftware Integration

Questions & Answers

Common questions about this position

What are the main responsibilities of the Learning Services Specialist?

The role involves supporting the design, development, and implementation of training courses in the LMS, creating and revising content, developing project scope documents for outsourced work, and anticipating and resolving project issues.

Is this position remote or office-based?

This information is not specified in the job description.

What is the salary for the Learning Services Specialist role?

This information is not specified in the job description.

What skills are needed to excel in this role?

Key skills include expertise in LMS for designing and implementing training courses, ability to create engaging and comprehensive training materials tailored to various learning styles, project scoping and management, and proactive issue resolution.

What kind of company culture does Incident IQ have?

Incident IQ focuses on collaboration across teams, continuous improvement of learning initiatives, and a mission-driven environment committed to streamlining K-12 district operations for student success.

Incident IQ

Asset management platform for K-12 schools

About Incident IQ

Incident IQ provides a support and asset management platform specifically designed for K-12 educational institutions. The platform helps schools manage their technology assets, including devices like Chromebooks and various educational software applications. It allows IT staff to submit and manage support tickets, track assets, and integrate different applications for improved functionality. For example, it can securely sync student information and payment data, facilitating better communication between district systems. Unlike many competitors, Incident IQ focuses solely on the needs of K-12 schools, offering a subscription-based model that includes additional modules for facilities and event management. The company's goal is to streamline technology management and support processes in schools, making it easier for educators to focus on teaching.

Atlanta, GeorgiaHeadquarters

2016Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

We facilitate whole-person growth where employees are able to develop personally as well as professionally.

We offer an energetic and collaborative environment, Everyone’s opinion matters!

We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!

We provide excellent work/life balance.

Risks

Increased competition from similar EdTech solutions may erode market share.

Rapid technological changes require constant updates, straining resources.

Economic downturns could reduce school budgets, impacting subscription renewals.

Differentiation

Incident IQ specializes in K-12 workflow management, unlike general EdTech platforms.

The platform integrates smart lockers, enhancing IT problem resolution in schools.

Incident IQ offers unique event and facilities management solutions for school districts.

Upsides

Partnership with Level Access enhances digital accessibility, meeting WCAG standards.

Strategic investment from Cove Hill Partners supports accelerated growth and innovation.

User-centric enhancements and certification programs improve user experience and adoption.

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