Learning Operations Analyst at Crestwood Behavioral Health

Oconomowoc, Wisconsin, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Behavioral HealthIndustries

Requirements

Bachelor’s degree in human resources, healthcare administration, or related field
Understand, use, and maintain department policies and procedures
Attend department meetings, participate in communication, and contribute to problem resolution
Facilitate accurate exchange of information
Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems
Demonstrate organizational skills that promote timely response to all inquiries and task completion
Maintain patient, staff, employee, and department confidentiality at all times

Responsibilities

Partner with instructional designers, stakeholders, business unit instructors, and leaders to provide business solutions that meet implementation requirements and adoption by learning and talent management systems
Implement learning solutions including programs, campaigns, courses, tests, evaluations, events, and schedules within available learning platforms
Test all solutions and troubleshoot any issues to ensure optimal experience when the initiative is launched
Create learning assignments for the organization that ensure employees receive the appropriate training at the appropriate times
Implement communication strategies using LMS capabilities or internal channels
Support and update the department intranet site(s) and resources as needed
Document/revise departmental standard work
Work collaboratively with the Manager of Learning Development and Operations to solve the needs of the organization using the functionality of the LMS
Monitor, identify, and resolve conflicts with employee demographics within learning applications
Provide reporting that satisfies Rogers’ organizational business needs
Consult with leadership regarding their reporting needs and extract the appropriate data in an appropriate format
Work with instructional designers to gather any data from courses that may help in evaluating their effectiveness
Organize, facilitate, attend, and participate in meetings with stakeholders and/or team members, as needed
Monitor and address action items, tasks, and decisions
Develop project plans based upon identified scope of practice, required tasks, schedules, and task assignments
Develop project strategies including assessing technical feasibility, leveraging technology for project solutions, and utilizing methods of continuous improvement
Provide support including coordination of virtual learning environments, computers, and monitors in collaboration with Information Technology Services
Establish successful partnerships with key stakeholders and project teams to ensure successful collaboration on training and other projects
Provide administrative support and customer service within help desk applications, as needed
Serve as a central point of contact for the department and, along with department management, develop standard operating procedures for department operations
Provide administrative support to department leadership and be assigned projects to further enhance Rogers Behavior Health’s learning strategy

Skills

LMS Administration

Course Creation

Reporting

Troubleshooting

Stakeholder Management

SOP Development

Testing

Intranet Management

Data Retrieval

Communication Strategies

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees