Learning Assistant at Accenture

Quatre Bornes Town, Plaine Wilhems, Mauritius

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Between 2-5 years of working experience in relevant field
Diploma holders
Problem Solving & Escalation Management
Data Quality
Customer Interaction Handling
Metrics & Reporting
Organization skills, attention to detail and follow through to resolve any outstanding issues
Good analytical skills
Proactiveness
Time management and administrative skills
Written and verbal communication skills; manages internal communications and external/client communications with assistance
Discretion, professionalism, confidentiality and judgment
Computer literacy and working knowledge of Microsoft Office
Ability to operate office equipment (e.g. fax, photocopier, and phone)
Fluent or Upper Intermediate English
Team player with interpersonal skills

Responsibilities

Adhere to standard processes and tools
Seek first time quality through self audit for accuracy, timeliness and completeness of work
Demonstrate ability to execute solutions for level-appropriate issues
Demonstrate continuous improvement in process and service
Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances)
Engage in issue resolution procedures and follow escalation processes
Update and maintain various systems/tools per standard process documentation which may include: Conduct data verification
Respond to various requests for information, as needed by phone, chat or through a standard case management system or e-mail. Escalate to supervisor as appropriate
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
Participate in process improvement initiatives or special projects as assigned
Execute continuous process improvement techniques
Ensure internal/external client satisfaction
Deliver client satisfaction through accurate delivery and demonstration of ownership
Perform quality reviews and provide feedback to peers
May serve as technical and functional resource to other team members
May support in the training/education of new and/or more junior team members on operation procedures & policies
Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems
Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems
Coordinates own work and may coordinate work of others, check quality of work delivered by the team as part of the Quality Check & Internal Control plan, updates process documentation, participates in process forums, continuous improvement initiatives

Skills

process documentation

issue resolution

data verification

quality check

case management

escalation processes

self audit

continuous improvement

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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