[Remote] Learning and Development Facilitator at Monzo

Cardiff, Wales, United Kingdom

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£30,000 – £35,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Engaging facilitator passionate about face-to-face learning experiences with ability to flex approach to different audiences
Strong communication skills to explain key concepts freshly to both new and experienced learners
Ability to analyse relationship between business needs and training outcomes

Responsibilities

Design and lead engaging workshops for mostly virtual remote audiences, and in-person when required
Coordinate workshop logistics, including attendance registers and adapting delivery methods to engage learners
Build training workshops using tools like FigJam, Slides, or other suitable mediums, incorporating assets from Training Design team or self-created
Strategically close knowledge gaps inventively, e.g., creating quick videos, running ad-hoc “lunch and learns,” or other solutions
Analyse data from multiple sources (learner surveys, COps performance metrics, cohort metrics, knowledge checks) to evaluate training effectiveness
Contribute to Learning/Performance strategy discussions by providing insights and spotting opportunities/trends in training delivery
Use facilitation skills to bring content to life, translating theory into real-world application to support COps skills, knowledge, and behaviour

Skills

Workshop Facilitation

Learning Management System

Training Design

Group Discussions

Inclusive Training

Adult Learning

Instructional Design

Employee Training

Learning & Development

Facilitation

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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