Learning Advisor at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Consulting, Learning and DevelopmentIndustries

Requirements

Minimum 7.5 years of experience in Learning Delivery Operations, Learning Delivery Instruction, Learning Administration, or LMS systems management
Good to have: Experience in Learning Content Development, Learning Strategies, and SAP Learning Ecosystem
15 years full-time education
Strong understanding of adult learning principles and instructional design methodologies
Ability to utilize various learning management systems and tools effectively
Experience in assessing training needs and developing tailored learning solutions
Position based in Bengaluru office

Responsibilities

Maintain course catalogs, session schedules, and content availability for SAP ILTs
Administer registration and enrollment workflows to ensure accurate learner participation records
Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates
Generate and analyze operational reports covering enrollment, attendance, completion, and learner feedback metrics
Manage and resolve learner queries related to payment discrepancies, cancellations, and refund processing
Collaborate with HR, L&D, Finance, and IT teams to address cross-functional dependencies impacting learning delivery and operations
Validate learner data integrity, course prerequisites, and enrollment accuracy to uphold compliance and reporting standards
Coordinate dissemination of operational updates, scheduling changes, and system instructions to relevant stakeholders
Oversee support ticket queues, escalating technical issues to IT or platform partners as necessary
Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes
Support process improvement initiatives leveraging learner feedback and operational analytics
Monitor and track service-level agreements (SLAs), escalating delays or performance deviations
Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations
Participate in governance forums, operational reviews, and continuous improvement discussions
Identify and implement opportunities in learning design and development, learning delivery, content management, collaboration or certification
Monitor and communicate initiative progress against key business outcomes

Skills

Learning Delivery Operations

Learning Content Development

Learning Strategies

SAP ILT

Learning Administration

Process Optimization

Learner Support

Course Catalog Management

Enrollment Workflows

Operational Reporting

Learner Feedback Analysis

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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