Lead User Experience Designer, Contract at Critical Mass

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital AgencyIndustries

Requirements

Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business
4+ years of related industry experience in UX, product design, new media, information technology, communications, or library/information science
4+ years of experience in the role of senior UX designer or equivalent role
Effective communication skills, both orally and in a variety of written and diagrammatic forms
Proven interpersonal skills, client relation skills, and ability to work in a team environment
Experienced, innovative and forward-thinking mindset with demonstrated leadership of projects from concept to completion
Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI
Thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines
Flexibility and adaptability to fast-paced and changing environments
A deep appreciation and understanding of user experience including research, information architecture, usability testing, and applying it to create compelling digital experiences
High proficiency in Figma, with an organized approach to working collaboratively within the application
Portfolio of work demonstrating creative thinking, problem solving, process, and quality spanning various digital platforms
Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems
Familiarity/experience working with WCAG 2.0 A/AA standards

Responsibilities

Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent, and client and user feedback
Provide guidance and support to other UX designers and the project team
Present solutions to stakeholders using an organized and methodical approach
Balance creative requirements with client business requirements
Manage time effectively and execute according to commitments
Apply a critical lens to your work and the work of others in service of the solution
Demonstrate team orientation and build rapport with creative teammates, strategists, content strategists, marketing science, and producers
Clearly articulate complex ideas to both the internal team and client
Anticipate upcoming client and team needs, identify risks, and mitigate appropriately
Initiate and manage your daily activities with limited input from the UX Director
Continuously seek to be well-informed regarding new software and design concepts
Understand the process of business development and lead aspects of pitch creation in alignment with the overall sales story
Contribute to team culture by acting as a coach and mentor to junior team members, modelling the behaviours and characteristics of a CM leader
Be actively engaged with colleagues both within and outside of teams, promoting collaboration and inclusion

Skills

Key technologies and capabilities for this role

UX DesignWireframesInteractive PrototypesUser FlowsSite MapsUsability TestingPrototypingStakeholder PresentationMentoringDesign Systems

Questions & Answers

Common questions about this position

Is this a full-time or contract position?

This is a contract role until May 1, 2026.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience and skills are required for this Lead UX Designer role?

Candidates need 4+ years of related industry experience in UX or product design, 4+ years as a senior UX designer or equivalent, effective communication skills, proven interpersonal and client relation skills, and experience designing with AI in mind.

What does the company culture emphasize for this role?

The role emphasizes team orientation, collaboration and inclusion across teams, contributing to team culture as a coach and mentor to junior members, and modeling leadership behaviors.

What makes a strong candidate for this Lead UX Designer position?

Strong candidates have an experienced, innovative, and forward-thinking mindset with demonstrated leadership of projects from concept to completion, mastery in designing large projects with little oversight, and the ability to provide guidance to other designers.

Critical Mass

Digital experience design and marketing agency

About Critical Mass

Critical Mass is a digital experience design agency that creates engaging digital solutions for clients in various industries, including automotive, finance, healthcare, and retail. The agency focuses on delivering tailored digital strategies, user experience (UX) design, and technology solutions. Their services encompass website design and development, digital marketing campaigns, social media management, and data analytics. Critical Mass differentiates itself from competitors through its collaborative approach, working closely with clients to co-create solutions that resonate with their target audience. The company aims to simplify complex digital challenges and provide user-friendly solutions while nurturing talent through programs like the Critical Mass Artist In Residence (CM AIR) and Trailhead.

Calgary, CanadaHeadquarters

1996Year Founded

$238KTotal Funding

M_AND_ACompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible

Risks

Emerging digital agencies in Canada threaten Critical Mass's market share.

Rebranding with BlackSquare may misalign with Diageo's brand vision, affecting collaborations.

Public health disinformation focus may attract scrutiny, impacting reputation in studied regions.

Differentiation

Critical Mass excels in advanced UX design and data analytics.

The company specializes in voice interface design and AI-driven customer interactions.

Critical Mass offers integrated marketing communications and omnichannel strategies.

Upsides

Increased demand for personalized digital experiences boosts Critical Mass's core services.

The rise of e-commerce aligns with Critical Mass's expertise in digital identity solutions.

Growing digital ad expenditure in Canada expands the market for Critical Mass's services.

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