Lead Technical Support & Warranty Engineer-Digital Products at Baker Hughes

Coimbatore, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Turbomachinery, Manufacturing, Oil & GasIndustries

Requirements

Bachelor's degree from an accredited university or college
Minimum of 5 additional years of experience in Control Valves and Digital Positioners Functional Management
Hands on experience with Control Valve smart positioner calibration, trouble shooting and detailed analysis
Excellent product technical knowledge of Baker Hughes Masoneilan Products
Ability to analyze and resolve problems
Strong interpersonal and leadership skills

Responsibilities

Handling all the L1 L2 L3 and L4 warranty positioner cases & participate in regular meetings with Engineering, product management to discuss positioner issues
Evaluating incoming post shipment claims for their assigned zone and perform the disposition within 24 hours
Implementing dispositions for all repair, replace, or field service warranty cases
Creating replacement orders for warranty cases & create RMAs for defective devices
Evaluating returned digital devices & provide customer with evaluation reports
Performing a weekly escaping defect meeting with site stakeholders to share L2 issues and confirm CAPA closure
Providing a case update for each customer claim with major milestone commitment date on a weekly basis
Performing weekly L2/L3 Planning meeting with site warranty planner to drive priority to CRD and Promise date fulfilment
Working directly with the customer or channel partner for Technical Support (L4) queries
Analyzing critically field issues to provide quality solutions and determine warranty eligibility following established guidelines
Coordinating Engineering, Quality, Supply chain, field service, and Channel Partner activities to provide rapid resolution of field issues

Skills

Key technologies and capabilities for this role

Technical SupportWarranty ManagementDigital ProductsPositioner SystemsRMA ProcessingCAPACross-Functional CoordinationDefect AnalysisCustomer ClaimsEngineering Collaboration

Questions & Answers

Common questions about this position

What is the location for this Lead Technical Support & Warranty Engineer role?

This role is based in the Coimbatore, India Plant.

What experience is required for this position?

A minimum of 5 years of experience in Control Valves and Digital Positioners Functional Management is required, along with hands-on experience in Control Valve smart positioner calibration, troubleshooting, and detailed analysis.

What education is needed for this job?

A Bachelor's degree from an accredited university or college is required.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills make a strong candidate for this position?

Strong candidates will have excellent product technical knowledge of Baker Hughes Masoneilan Products, ability to analyze and resolve problems, and strong interpersonal and leadership skills.

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries

Risks

Increased competition in decarbonization technology could impact market share.

Geopolitical risks may affect operations in Namibia and Abu Dhabi.

New product launches may face challenges in market adoption due to competition.

Differentiation

Baker Hughes offers advanced technology solutions for optimizing oil and gas operations.

Their sustainability strategy integrates ESG principles, enhancing their market appeal.

The company provides a unique blend of e-learning and classroom training services.

Upsides

Collaboration with UC Berkeley could lead to innovative decarbonization solutions.

Expansion in Namibia and Abu Dhabi strengthens their global market presence.

Recent investments indicate strong investor confidence in Baker Hughes' growth.

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