Lead Tech Product Mgr at AT&T

Plano, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (Master’s preferred)
5+ years of product management experience in telecom, with a focus on wireless and broadband billing systems
Deep domain expertise in telecom billing processes, revenue assurance, charging, invoicing, and regulatory requirements
Proven ability to lead within SAFe Agile frameworks; SAFe certification highly desirable
Strong relationship-building skills with both business and technical stakeholders
Exceptional analytical, critical thinking, problem-solving, and negotiation abilities
Outstanding verbal and written communication skills, adept at conveying complex ideas to diverse audiences
Demonstrated experience translating business requirements into detailed functional specifications and user stories
Office presence of a minimum of 5 days per week in Plano, Texas (no relocation offered)

Responsibilities

Define and drive the product vision and roadmap for wireless and broadband billing solutions
Transform business ideas and requirements into clear, prioritized features and actionable user stories
Collaborate with cross-functional teams—including business stakeholders, IT, and engineering—to deliver high-impact solutions
Lead SAFe Agile ceremonies and foster alignment across teams to ensure timely, high-quality product delivery
Build and maintain strong partnerships with stakeholders, acting as a trusted advisor and communication bridge
Analyze industry trends, emerging technologies, and competitor strategies to inform and evolve product direction
Leverage Artificial Intelligence (AI) to enhance product capabilities and streamline decision-making
Continuously gather feedback, monitor performance metrics, and refine product features to drive ongoing improvement

Skills

Product Management

Agile

SAFe

Wireless Billing

Broadband Billing

Roadmap

User Stories

Stakeholder Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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