Lead Specialist HR Shared Services at Target

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Human ResourcesIndustries

Requirements

Bachelors Degree or more from Accredited Universities
2+ years of related HR Office or guest service experience
Demonstrated success in areas of work quality and guest service
Knowledge of HR & Payroll systems
Strong guest service and follow-up skills, with excellent verbal and written communication skills
Ability to manage multiple tasks; strong organizational skills
Strong PC skills and proficient with MS Office Package
Innovative and creative problem solving skills
Preferred Requirements
Knowledge of Target’s policies and procedures
Previous experience with coordinating projects
Previous experience on the HROC Direct Operations Team
Knowledge of Target’s myTime system
Knowledge of Target’s payroll processes
Strong working knowledge of HROC functions, systems, processes and procedures and understanding of our relationship with the field and client

Responsibilities

Take ownership of escalated issues and contacts that require additional research
Make decisions based on past experience and impact, take partners as necessary and model high quality guest service
Provide feedback to HROC teams based on opportunities that have surfaced during review of issues
Respond to all issues in a timely manner and appropriately track and document resolution, while maintaining confidentiality
Assist with identifying, developing and implementing improvements to existing and new procedures and functions to maximize service delivery to guests
Perform significant elements of project management including process mapping, development and testing of resources and processes, documentation of procedures, training and sharing of ongoing feedback to teams based on performance, monitoring and reporting results, and sustained, successful service delivery

Skills

HR Operations

HR Shared Services

Issue Resolution

Escalation Management

Guest Service

HR Systems

Time Reporting

Team Member Training

Parental Leave

Paid Time Off

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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