Lead Software Engineer - Agent Assist at Level AI

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

B.E/B.Tech/M.E/M.Tech/PhD from tier 1/2 Engineering institutes with relevant work experience with a top technology company
5+ years of Backend and Infrastructure Experience with strong track record in development, architecture and design
Hands on experience with large scale databases, high scale messaging systems and real time Job Queues
Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns
Experience mentoring and providing technical leadership to other engineers in the team
Competencies: Large Scale Distributed systems, Search (such as Elasticsearch), High scale messaging systems (such as Kafka), Real time Job Queues, High throughput and Low latency systems, Python, Django, Relational databases (such as PostgreSQL), data modeling, DB query Optimization, Caching, Redis, Celery, CI/CD, GCP, Kubernetes, Docker
Nice to have: Experience with Google Cloud, Django, Postgres, Celery, Redis. Some experience with AI Infrastructure and Operations

Responsibilities

Develop and execute the technical roadmap to scale Level AI’s technology stack
Design and build highly scalable and low latency distributed systems to process large scale real time data
Drive best-in class engineering practices through the software development lifecycle
Drive operational excellence for critical services that need to have high uptime
Collaborate with a variety of stakeholders within and outside engineering to create technical plans to deliver on important business goals, and lead the execution of those
Stay up to date with the latest technologies and thoughtfully apply them to Level AI’s tech stacks

Skills

Python

Django

PostgreSQL

Elasticsearch

Kafka

Redis

Celery

Kubernetes

Docker

GCP

CI/CD

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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