Lead Product Technology at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree (BS/BA) desired
5+ years of related experience
Certification required in some areas
Subject matter expertise in OPUS and business sales processes
Comprehensive business process knowledge and application expertise, particularly in Salesforce for converged business ordering experience
Office presence minimum of 5 days per week in Dallas, Texas (no relocation offered)
Recognized as an expert with broad and in-depth knowledge to creatively resolve complex issues

Responsibilities

Coordinate cross-functional teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements, including products, pricing, offers, and promotions
Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications
Lead technical projects using Agile methodology, including planning, execution, use of standard Agile tools, Epic creation, and User Story development
Define requirements, write code, document, create user stories, execute test cases, debug applications, and interact with users for system requirements and modifications
Provide training and support to marketing and sales teams, manage system settings, plan and execute testing, and prepare channel readiness documentation
Design, develop, and operate technology solutions in support of a Marketing or Product Organization
Shape and execute technology strategy, streamline operational support processes, ensure successful delivery and adoption of innovative technology platforms
Optimize user experiences, accelerate adoption, and drive tangible business growth
Lead significant projects with strategic autonomy, influence executive decisions, mentor less experienced staff, implement long-term plans impacting the organization, and collaborate with senior leadership

Skills

OPUS

Salesforce

Agile

Epic Creation

User Stories

JavaScript

Billing Systems

CX Solutions

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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