Lead Product Owner at Remitly

Surrey, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Risk Management, MarTechIndustries

Requirements

Proven experience as a Product Owner or Product Manager in an insight and analytics focused environment
Strong understanding of Agile methodologies and product lifecycle management
Expertise in web analytics, personalisation, and customer feedback platforms (Ideally Adobe and Qualtrics)
Excellent communication and leadership skills
Demonstrable experience in stakeholder management across multiple functional Business areas
Strong story telling capabilities to influence and guide
Understanding of data management compliance, for example GDPR, to ensure security and control of key business and customer data

Responsibilities

Shape and communicate a clear product vision aligned with business and customer experience goals
Develop and manage a roadmap that prioritizes user needs and measurable impact
Maintain and prioritize the product backlog, ensuring alignment with strategic objectives
Write accessible user stories and acceptance criteria; lead sprint planning and delivery
Collaborate with engineering, UX, marketing, product, and analytics teams for high-quality releases
Promote the use of web analytics, A/B testing, and personalization to optimize customer journeys
Inspire stakeholders to leverage customer insights for better decision making
Act as a liaison between business units, technical teams, and partners
Facilitate inclusive workshops and feedback sessions
Communicate progress and priorities to all stakeholders
Mentor and support team members, fostering a culture of learning, experimentation, and inclusion

Skills

Key technologies and capabilities for this role

Product OwnershipProduct RoadmapBacklog ManagementUser StoriesSprint PlanningAdobe AnalyticsQualtricsA/B TestingWeb AnalyticsPersonalizationAgileCustomer Insights

Questions & Answers

Common questions about this position

What experience is required for the Lead Product Owner role?

Proven experience as a Product Owner or Product Manager in an insight and analytics focused environment is required, along with strong understanding of Agile methodologies, expertise in web analytics, personalization, and customer feedback platforms (ideally Adobe and Qualtrics), and experience in stakeholder management.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team structure for this position?

The Customer Insights Engineering team includes product owners, developers, and analysts, with the Lead Product Owner managing one direct report and collaborating with UX and dev teams.

What makes a strong candidate for this Lead Product Owner role?

Candidates with excellent communication and leadership skills, strong storytelling capabilities to influence stakeholders, and understanding of data management compliance like GDPR will stand out, along with experience mentoring teams and fostering a culture of learning and inclusion.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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