[Remote] Lead Product Designer at Humana

Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Proven track record in design with hands-on experience in craft and delivery
Experience leading strategic design initiatives across multiple product teams
Big picture thinking: ability to see the big picture, make design decisions involving trade-offs between business goals and design standards, envision and influence the entire ecosystem for seamless experiences, articulate design rationale compellingly, and create designs that excite stakeholders and users
Leadership: ability to influence senior leaders, peers, and diverse teams, encourage creativity and risk-taking, and advocate relentlessly for user-focused solutions

Responsibilities

Lead the end-to-end design process for IAM features and products, from discovery and user research through prototyping, testing, and final delivery
Serve as a primary point of contact with cross-functional partners, ensuring alignment of UX deliverables
Collaborate with cross-functional teams (product managers, engineers, designers) to define user needs, business requirements, and technical constraints
Translate complex technical requirements into intuitive, accessible, and secure user experiences for authentication, registration, profile/account creation, and account recovery flows
Drive prioritization, planning, and decision-making across multiple product teams
Lead and execute strategic design initiatives that elevate product experiences and support organizational goals
Model exemplary design practices in research, design, file organization, prototyping, and presentation
Develop and lead workshops to discover hypotheses, explore solutions, build enthusiasm, establish shared understanding, and promote team alignment
Foster a collaborative design culture through actionable feedback in weekly design critiques, mentoring peers, and delegating responsibilities on cross-team projects
Establish and maintain design systems and documentation for authentication, account management, and recovery workflows
Ensure digital principles, standards, styles, design patterns, and renderings are followed and represented correctly
Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery
Partner with Content Strategy to drive and improve content, navigation, and site architecture
Advocate for user privacy, security, transparency, usability, analytics, accessibility, and cross-platform strategy throughout the product lifecycle in an Agile environment

Skills

Key technologies and capabilities for this role

Product DesignUX DesignUser ResearchPrototypingUsability TestingAccessibilityAgileFigmaSketchAuthentication DesignIAMCross-platform Design

Questions & Answers

Common questions about this position

What are the key responsibilities of the Lead Product Designer?

The role involves leading the end-to-end design process for IAM features, collaborating with cross-functional teams, conducting user research and workshops, mentoring peers, and maintaining design systems for authentication and account management.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You will join the Identity & Access Management (IAM) product team, collaborating closely with product managers, engineers, and other designers in an Agile development environment.

What makes a strong candidate for this Lead Product Designer role?

A strong candidate has a proven track record in design, experience leading strategic initiatives while staying hands-on, expertise in user research, prototyping, design systems, and the ability to mentor and foster collaboration across teams.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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