Lead Piercer at Mejuri

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fine Jewelry, RetailIndustries

Requirements

Knowledge of high-quality jewelry, metals, and gemstones
Understanding of guidelines for initial piercings and allowable alloys
Excellent knowledge of infection control and sanitization procedures
Passion for body piercing and jewelry
Strong customer service skills and a professional demeanor
Ability to communicate effectively and empathetically

Responsibilities

Oversee the piercing customer journey from start to finish, including seamless greeting, check-in, styling, transaction, and service experience, including aftercare education
Possess a calm and professional demeanor in piercing services to provide the best experience to piercing clients
Embody Mejuri values throughout every client interaction
Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios
Build a strong clientele in the local market
Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager & Store Services when necessary
Promptly escalate any customer complaints, handling in-the-moment feedback with good communication skills, empathy, and understanding
Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
Work closely with store staff to update the schedule and online booking service
Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information

Skills

Body Piercing

Jewelry Knowledge

Metals Expertise

Gemstones Knowledge

Infection Control

Sanitization Procedures

Customer Service

Piercing Aftercare

Studio Management

Clientele Building

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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