Lead Office Services Associate at Williams

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent
Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Be able to lift up to 50 lbs. on a regular basis
Ability to work overtime as needed
Ability to work standing up all or most of the time

Responsibilities

Utilize appropriate logs for all office services work (essential function)
Ensure that job tickets are properly filled out before beginning work (essential function)
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures (essential function)
Follow procedures to run jobs in proper order (essential function)
Communicate with supervisor or client on job or deadline issues (essential function)
Meet contracted deadlines for accepting, completing, and delivering all work (essential function)
Troubleshoot basic equipment problems
Prioritize workflow
Perform Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
May train new Office Services Associates

Skills

Key technologies and capabilities for this role

mail handlingphone etiquetteemail communicationdigital reprographicscustomer serviceproblem-solvingquality assuranceequipment troubleshootingworkflow prioritizationconfidential document handling

Questions & Answers

Common questions about this position

What is the pay for the Lead Office Services Associate position?

The pay is $25.36.

Is this position remote or does it require working in an office?

This is an on-site position in Boston, MA, performed in a professional work environment with professional attire required.

What are the key skills required for this role?

Key skills include skilled use of mail, phone, email, digital reprographics and mail equipment, proven customer service skills, good written and verbal communication, attention to detail, organizational skills, and problem-solving abilities.

What is the work environment like at Williams Lea?

The work environment is fast-paced, professional, with 24/7 operations at some sites, requiring the ability to work in a team, interact with diverse backgrounds, and maintain a positive can-do attitude.

What qualifications make a strong candidate for this position?

A strong candidate has a high school diploma or equivalent, minimum 3 years’ office services experience preferably in legal, banking or large corporate environments, and the ability to handle confidential information while meeting deadlines in a fast-paced setting.