Lead Network Technology Support at AT&T

Alpharetta, Georgia, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

5-8 years of related experience
Technical Career Pathway (TCP) role
Willing to work any shift to provide 24x7 network support
Expert level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB)
5-8 years of strong understanding of Cloud related concepts such as Kubernetes (K8), VNF & Orchestration
5-8 years of fluent experience with Linux and comfortable working on software applications using Linux
5-8 years of fluent experience with common security policy, procedure and UAM protocols (TACACS and LDAP)
5-8 years’ experience in the use of RF related performance tools (such as Arieso, Optima)
Bachelor’s degree in Math, Science, Engineering, or equivalent related network experience preferred
Coding and programming skills highly desirable

Responsibilities

Ticket management with advanced support engagement and follow up
Technical support for field personnel
Technical project assignments with technical writing experience
Fault and performance troubleshooting analysis in conjunction with Tier 3 partners
Evaluate network impact and recommend or take recovery action in collaboration with peer team
Technical bulletin review, interpretation, and presentation to the team
Perform all technical RCA investigations, document learns and drive improvement opportunities
Script writing and tool development
RAN Network audits and analysis
Serve as Subject Matter Expert (SME) for advanced technical support in Classic and Cloud RAN environments
Reporting, tracking, documenting, and coordinating with support groups including ATS and OEM vendors to diagnose, restore, and report network events
Expertise in remote triage and restoration, prioritization, performance and report analysis, root cause analysis, and leading outage event bridges for RAN technologies
Develop action plans in collaboration with team to mitigate network impacts
Lead mentoring program for new Tier 2 team members, providing guidance on processes, policies, and technical training
Oversee Tier 2 special projects such as developing and testing tools, creating new processes, and writing job aids
Support development, integration, testing, and lifecycle management of automation and applications for the RAN network

Skills

Key technologies and capabilities for this role

Ticket ManagementTechnical SupportNetwork TroubleshootingRoot Cause AnalysisRANCloud RANScript WritingTool DevelopmentNetwork AuditsTechnical WritingPerformance AnalysisFault AnalysisRemote Triage

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and experience are required for this role?

Required skills include 5-8 years of experience troubleshooting Ericsson RAN equipment (4G eNodeB, 5G gNodeB), strong understanding of Cloud concepts like Kubernetes, VNF & Orchestration, and fluent experience with Linux. Additional expertise needed in remote triage, root cause analysis, script writing, technical writing, and RAN network audits.

What is the company culture like at AT&T for this role?

AT&T values innovators who seek to explore the unknown and challenge the status quo, encouraging bold ideas and a fearless spirit to redefine connectivity.

What makes a strong candidate for this Lead Network Technology Support role?

A strong candidate will have 5-8 years of related experience, expert-level skills in Ericsson RAN troubleshooting and support, deep knowledge of Cloud concepts like Kubernetes and Linux, willingness to work any shift for 24x7 support, and leadership experience in mentoring Tier 2 team members.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free