Fin

Lead Engineer

London, England, United Kingdom

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Part TimeJob Type
UnknownVisa
N/AIndustries

Requirements

Candidates must have proven experience with Node.js, Typescript, Next.js, Python, MongoDB, PostgreSQL, AWS, Docker, RabbitMQ, and Elastic Search. A strong understanding of scalable architecture, design patterns, and system security is required, along with hands-on experience in agile methodologies and trunk-based development. Solid expertise in database modeling, optimization, and performance tuning, specifically PostgreSQL, is necessary. Experience with event-driven queuing services like AWS SNS, Kafka, or similar, and familiarity with LLMs and AI Agents are also required. Experience building resilient and high-performance backend architectures, such as REST APIs and microservices, is essential. AWS Solutions Architecture, Docker, or Agile methodologies certifications are a plus, as is experience with GraphQL, NestJS, low-code platforms, DevOps practices including infrastructure-as-code, monitoring, alerting, incident management, observability tools like Grafana and Prometheus, APM tools like New Relic and Datadog, microservices architecture, event-driven design, scalability best practices, and implementing data compliance standards like GDPR and ISO 27001.

Responsibilities

The Lead Engineer will drive the architectural vision and technical roadmap for scalable, maintainable, performant, and secure systems. They will define and enforce technology standards, design patterns, and coding best practices, and conduct comprehensive code reviews emphasizing trunk-based development and CI/CD pipelines. Responsibilities include evaluating and integrating new technologies, proactively identifying and resolving technical bottlenecks, bugs, and risks, and working closely with product teams and stakeholders to align technical strategies with business objectives. The role also involves advocating agile methodologies, continuously evaluating and improving engineering practices, and troubleshooting complex technical issues to ensure system reliability.

Skills

Node.js
Typescript
Next.js
Python
MongoDB
PostgreSQL
AWS
Docker
RabbitMQ
Elastic Search
Scalable architecture
Design patterns
System security
Agile methodologies
Trunk-based development
Database modeling
Database optimization
Performance tuning
Event-driven queuing services
AWS SNS
Kafka
LLMs
AI Agents
Resilient systems

Fin

Provides insights into customer operations workflows

About Fin

Fin provides tools for companies to gain immediate insights into the performance of their customer operations teams across various software applications. Their main product is a browser plugin that tracks and analyzes workflows, allowing businesses to see how their customer experience (CX) processes function in real-time. This data helps organizations identify best practices from top-performing teams, optimize their processes, enhance agent training, and make informed decisions about technology investments. Unlike competitors, Fin focuses on delivering detailed, actionable insights that support continuous improvement in customer operations.

Colma, CaliforniaHeadquarters
2015Year Founded
$19.5MTotal Funding
SERIES_ACompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
1-10Employees

Benefits

Competitive compensation
Work from home setup stipend
Unlimited PTO
Two annual company off-sites
Insurance premiums covered at 90%
401k

Risks

Domain acquisition by James Booth may cause brand confusion for Fin.
New CEO Evan Cummack's leadership may not align with company culture.
Intensifying competition in SaaS market could challenge Fin's client retention.

Differentiation

Fin offers a turnkey browser plugin for granular business insights.
Fin optimizes CX workflows across SaaS applications for improved agent training.
Fin enables companies to replicate top performers and streamline processes.

Upsides

Increased demand for remote work solutions boosts SaaS application adoption.
AI-driven analytics tools enhance Fin's business insights capabilities.
Growing trend of integrating customer feedback aids Fin's process optimization.

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