Lead Director Engineering, SRE - Retail & Pharmacy at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail, PharmacyIndustries

Requirements

10+ years of experience with cloud platform technologies such as AWS, Microsoft Azure, Google Cloud
8+ years of experience in a technical leadership or people management role, with a proven ability to lead and grow technical teams, particularly within SRE or large-scale reliability organizations
8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies
8+ years of managing distributed technology environments (retail, healthcare, or other multi-site operations)

Responsibilities

Lead a global team of technical professionals, providing guidance, mentorship, and support to ensure their success and professional growth
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
Execute on a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
Define and implement standardization and process improvements across the SRE organization
Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability for critical store applications
Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities
Provide weekly and monthly reporting on KPIs and other operational-based metrics to cross-functional teams and senior leadership
Develop and implement strategic communication plans to support organizational goals, ensuring alignment with business objectives and stakeholder needs
Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self-healing capabilities across thousands of locations
Lead major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
Mentor the SRE and technical teams on building, scaling, and operating highly available systems
Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization
Contribute to long-term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts

Skills

Key technologies and capabilities for this role

SRESite Reliability EngineeringObservabilityAutomationSLIsSLOsIncident ResponseDistributed SystemsPOS SystemsPharmacy PlatformsMonitoringScalabilityLeadershipMentorshipStrategic Planning

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills and experience are required for the Lead Director Engineering, SRE role?

The role requires strong leadership, strategic planning, technical expertise in managing complex distributed systems, incident response, compliance, and creating a culture of continuous improvement.

What does the team structure look like for this position?

The role involves leading a global team of technical professionals, providing guidance, mentorship, and support to ensure their success and professional growth.

What makes a strong candidate for this Lead Director Engineering role?

Strong candidates will have experience leading global SRE teams, aligning strategies with enterprise goals, executing multi-year roadmaps for observability and automation, and championing modern cloud, edge, and AI-driven solutions.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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