Lead, Customer Service at Baxter International

Minato-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Expertise in processing various order types (sales, returns, discounts, rentals) in ERP systems (JDE and SAP)
Ability to implement and manage HST order-taking procedures
Capability to collect and register legally required biological data from customers in JDE
Proficiency in obtaining detailed monthly sales data from wholesalers and inputting into JDE for performance monitoring
Skills in ensuring timely and accurate reporting to support commercial decision-making
Experience in maintaining daily communication with commercial and marketing teams
Ability to liaise with global teams to resolve system-related issues
Competence in handling customer complaints and irregular cases professionally
Knowledge of monitoring CS KPIs and taking proactive actions to meet targets
Experience managing outsourced service providers and overseeing CS budget
Understanding of relevant regulations and ability to develop operational procedures
Leadership in system upgrade initiatives and cost-reduction projects related to shipping and commercial operations
Skills in supporting project planning, execution, and team coordination
Ability to provide regular updates on Japan’s operational status to global stakeholders

Responsibilities

Process various order types (sales, returns, discounts, rentals) in ERP systems (JDE and SAP)
Implement and manage HST order-taking procedures
Collect and register legally required biological data from customers in JDE
Obtain detailed monthly sales data from wholesalers and input into JDE to monitor performance
Ensure timely and accurate reporting to support commercial decision-making
Maintain daily communication with commercial and marketing teams
Liaise with global teams to resolve system-related issues and ensure smooth operations
Handle customer complaints and irregular cases with professionalism and care
Monitor CS KPIs and take proactive actions to meet targets
Manage outsourced service providers and oversee CS budget
Understand relevant regulations and develop operational procedures accordingly
Lead system upgrade initiatives and cost-reduction projects related to shipping and commercial operations
Support project planning, execution, and team coordination
Provide regular updates on Japan’s operational status to global stakeholders

Skills

JDE

SAP

ERP

Order Management

Sales Reporting

Customer Service

KPI Monitoring

Cross-Functional Collaboration

Compliance

Process Improvement

Budget Management

Project Management

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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