Lead CSR/Teller - Ocoee, FL - Full-Time at Fifth Third Bank

Ocoee, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Extensive cash handling experience
In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision
Ability to interact comfortably and confidently with the public
Adhere to dress code guidelines
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Act as a leader and resource for customers and platform team
Demonstrate company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity
Flexibility in scheduling

Responsibilities

Provide excellent customer service in all interactions and refer customers to appropriate business partners
Deepen relationships by listening to customer needs, asking questions, and guiding them to financial solutions
Provide follow-up to customer questions and find solutions to issues
Be responsive and timely with correspondence
Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics
Collaborate with Financial Center Manager on monthly cash counts and FCA requests
Perform daily office responsibilities to maintain efficient operations, working with CSR and Bankers
Maintain balancing record in line with policy, correct outages, and assist others
Stay updated on bank policies and financial center procedures
Demonstrate sound judgment in decision-making, abiding by guidelines
Assist in training newly hired Customer Service Representatives
Identify customer needs during interactions and outreach, refer to Bankers and partners
Build and maintain knowledge of Retail products and services
Utilize tools for tracking referrals to personal bankers and business partners
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceBanking OperationsCash HandlingRisk ManagementCustomer Relationship ManagementFinancial ConsultationsOffice ManagementComplianceEthicsBalancing Records

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This is an office-based position located in Ocoee, FL, requiring full-time presence at the financial center.

What is the salary for this Lead CSR/Teller role?

This information is not specified in the job description.

What skills and qualifications are required for this position?

A high school diploma/GED is required, along with extensive cash handling experience and in-depth knowledge of retail policies and procedures to perform duties with minimal supervision.

What does the company culture emphasize for this role?

The culture emphasizes excellent customer service, ethical behavior, risk management, and always doing the right thing for customers and colleagues to drive a positive customer experience.

What makes a strong candidate for this Lead CSR/Teller position?

Strong candidates demonstrate sound judgment, the ability to handle complex CSR duties independently, assist in training new hires, maintain accurate balancing records, and effectively refer customers to business partners.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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