Lead Clinical Care Navigator, Substance Use Disorder (SUD)

Lead Clinical SUD Navigator

Employment Type: Full-time Location Type: Remote

Our Mission

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

About Spring Health

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Position Overview

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. As a Lead Clinical SUD Navigator, you will take on a leadership role in overseeing the team of Clinical SUD Navigators. Your responsibilities will include managing people, ensuring quality assurance, and providing training and guidance to team members. You will also oversee case management, ensuring high standards of care and effective support for individuals with substance use disorders (SUDs). This role requires substantial supervisory experience, advanced licensure, and a strong background in mental health and substance abuse.

Required Hours: Monday-Friday, 2pm-10pm EDT (or equivalent hours in your respective time zone, e.g., 11am-7pm PDT).

Responsibilities

• Maintains Care Navigation calls and care navigation activities at a reduced caseload.
• Supervises and leads a team of Clinical Navigators, including managing workloads, providing performance feedback, and fostering a collaborative team environment.
• Develops, implements, and oversees quality assurance processes to ensure high standards of care and compliance with organizational policies and best practices.
• Designs and delivers training programs for new and existing team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Leads strategic initiatives and process improvements within the SUD program, working closely with senior management to align team objectives.
• Provides expert-level clinical support and guidance, including complex case management, crisis intervention, and high-level problem-solving.
• Serves as the primary liaison between the SUD care team and other departments (e.g., care support, provider operations, benefits/billing), ensuring smooth communication and integrated care.
• Ensures that all team members adhere to documentation standards and compliance regulations, reviewing records and providing feedback as necessary.
• Analyzes performance data and client outcomes to inform decision-making and enhance program effectiveness, preparing reports for senior management as needed.
• Addresses and resolves conflicts or issues within the team, providing support and mediation to maintain a positive work environment.
• Advocates for clients and the SUD care program within the organization, contributing to program development and representing the team’s needs and successes.
• Contributes to the development and refinement of policies and procedures, ensuring they meet current standards and support effective care.

Requirements

• Substantial supervisory experience.
• Advanced licensure.
• Strong background in mental health and substance abuse.