[Remote] Lead Clinical Application Specialist -Radiation Oncology/Urology at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Imaging, Radiation OncologyIndustries

Requirements

Minimum of five (5) years of imaging experience with at least three (3) years specifically in radiology, radiation therapy or dosimetry
ARRT, CMD or equivalent certification specific to the radiation oncology field is preferred
A four-year Bachelor’s degree program from an accredited university is preferred, preferably in a technical field, or equivalent relevant professional experience
Must be comfortable working in a clinical/patient environment
Required to travel extensively (at least 80%; 4-5 days per week, including overnights and some weekends) within the US and Canada (USCAN)

Responsibilities

Deliver comprehensive clinical education to end-users (physicians, physicists, dosimetrists, technologists etc.) aligned with the sales order agreement (SOA) to achieve high Net Promoter Scores (NPS)
Coordinate and deliver on-site and virtual customer training, including pre-training planning, patient "go-live" support, and essential post-go-live training
Drive revenue realization through the efficient and timely execution of clinical education delivery
Ensure consistent and timely completion of all documentation requirements throughout the pre- to post-training phases
Build and maintain solid customer relationships, serving as the primary interface between the customer and MIM Software (GEHC) during the implementation phase
Facilitate the customer hand-off to the Customer Success team post-go-live and provide ongoing support as needed
Provide clear insights into the customer's clinical operations and digital workflow for effective post-deployment engagement by the Customer Success team
Develop deep product, clinical, and software competence within the RO and Urology applications
Apply theoretical knowledge with clinical and product information to empower clinicians to obtain optimal performance from the image processing software
Advise and potentially create/adjust software scripts and configurations and conduct testing to facilitate immediate customer needs
Coordinate more complex software script modifications through appropriate channels to optimize system performance
Provide pre-sale product clinical evaluations and/or educational sessions to potential customers as needed
Continuously broaden your own clinical and technical skill set to execute a solid training strategy
Maintain customer relationships through proactive communication ("touches") and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support
Serve as the professional MIM Clinical Application Specialist, explaining clinical and complex technical information to various staff levels, including Radiologists, physicists, and facility management
Possess a basic understanding of key business drivers and how the work integrates with other internal teams
Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties
Ensure a compliant, ethical culture and adhere to the highest ethical standards
Expeditiously communicate appropriate customer questions to Medical Science and collaborate with CMO partners as required

Skills

Key technologies and capabilities for this role

Radiation OncologyUrologyMedical ImagingClinical TrainingCustomer TrainingImage Processing SoftwareClinical EducationNet Promoter ScoreCustomer SuccessProduct Competence

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Is remote work allowed or is on-site presence required?

The role involves both on-site and virtual customer training, indicating that travel and on-site presence at customer locations are required.

What key skills are required for this Lead Clinical Application Specialist role?

Candidates need clinical expertise in Radiation Oncology and Urology, strong product and software knowledge, customer-facing training and education skills, and the ability to explain complex technical information.

What is the company culture like at MIM Software?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate is highly motivated with clinical expertise in Radiation Oncology and Urology, skilled in customer training and relationship-building, and capable of developing deep product knowledge to deliver optimal clinical outcomes.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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