[Remote] Lead Applications Engineer, Legal at Twilio

India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, LegalIndustries

Requirements

Expertise in ONIT applications, specifically matter management modules and related functionalities
Ability to analyze business problems and requirements to propose technological solutions
Comfort working with globally dispersed I.T. teams and senior business leadership (predominantly U.S.-based)
Ability to work in an AGILE manner, pivoting to a SAFe working model with story intake, iteration planning, and execution
Strong communication skills to lead daily, weekly, and monthly interactions with senior stakeholders (business and IT), articulate options and recommendations on complex issues, and confidently discuss technical and non-technical topics
Ability to cultivate strong business relationships with key stakeholders (mostly in U.S.)
Comfortable providing support via Zoom, Slack, email, and other channels

Responsibilities

Work with internal legal teams to provide end user support across applications (e.g., ONIT, Agiloft/Ironclad, COI, Reveal, Kodex)
Analyse business problems and requirements to propose technological solutions
Oversee new enhancements within the current system landscape
Troubleshoot and resolve Legal Matter issues as they arise
Lead the configuration and customization of ONIT matter management modules to align with organizational needs and workflow
Oversee and manage legal matters using ONIT, including case intake, matter tracking, documentation, and reporting
Support implementation, roll-out, and adoption phases of new technologies, interacting with business and vendors, coordinating complex projects
Overview, coordinate, and track project progress and workflow throughout the matter lifecycle
Provide timely and effective support to the Legal business team via Zoom, Slack, email, and other communication channels
Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices
Analyze legal workflows and processes, identify areas for improvement, and propose technology-based solutions to enhance efficiency and compliance
Ensure the accuracy and integrity of legal data within ONIT matter management systems, implementing data governance best practices
Develop credibility and relationships with client stakeholders
Lead daily, weekly, and monthly interactions with senior stakeholders (business and IT)
Monitor and [incomplete in JD]

Skills

ONIT

Agiloft

Ironclad

Reveal

Kodex

Legal Matter Management

Contract Lifecycle Management

Workflow Design

Process Analysis

End User Support

System Customization

Legal Operations

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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