Ld Director - Predictive OPs and Transformation Eng at CVS Health

Richardson, Texas, United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

10+ years of technology leadership experience in production support, operations, or software engineering, with exposure to SRE and AI-driven practices
Proven track record managing distributed technology environments
Strong incident management, automation, and operational excellence skills, including use of AI/ML for support optimization
Experience implementing and managing monitoring, logging, and reliability solutions in large-scale environments
Exceptional communication, decision-making, and problem-solving abilities, with experience influencing senior executives and cross-functional teams
Preferred Qualifications
Experience leading large operations & support functions
Expertise in cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), and distributed systems
Hands-on familiarity with observability tools (Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.)
Strong understanding of compliance

Responsibilities

Provide engineering leadership by setting technical direction, promoting best practices, and cultivating a high-performing, inclusive team culture
Lead cross-functional collaboration with product, infrastructure, and architecture teams to align support and reliability goals with broader engineering strategies
Lead and manage day-to-day operations of the support teams, ensuring efficient service delivery, rapid incident resolution, and continuous improvement
Analyze incident trends, system health, and support metrics (e.g., MTTR, ticket volume, resolution rate) to drive operational excellence and enhance user experience
Guide and mentor team members, fostering skill development through training, knowledge sharing, and performance evaluations
Oversee major incident management, collaborating with business and technology partners for rapid detection, root-cause analysis, and resolution
Drive adoption of AI-powered tools for predictive monitoring, automated diagnostics, and intelligent alerting to reduce manual effort and improve reliability
Establish and monitor Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical applications
Partner with engineering and infrastructure teams to embed reliability and observability practices throughout the software lifecycle
Implement advanced monitoring, logging, and distributed tracing to improve visibility and support decision-making across production environments

Skills

Engineering Leadership

Technical Direction

Incident Management

Process Improvement

Team Management

Cross-Training

Certifications

Knowledge Base Management

Trend Analysis

Response Time Optimization

Productivity Enhancement

Cross-Functional Collaboration

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

Land your dream remote job 3x faster with AI

Try Jobo Free