[Remote] LATAM SAP Business One Lead at Andersen Corporation

Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ManufacturingIndustries

Requirements

Strong understanding of ERP processes and experience leading current & target state process mapping workshops
Experience leading IT projects and managing IT documentation. Experience leading ERP implementations a plus
Fluency in English and Spanish. Fluency in Portuguese preferred but not required
Excellent organizational, communication, and interpersonal skills. Ability to manage a diverse group of stakeholders
Strong problem-solving skills with the ability to facilitate resolutions for complex functional and technical issues
Strong attention to detail and a commitment to delivering high-quality work in a fast-paced and dynamic environment
Ability to manage vendors and hold them accountable to action plans
ERP experience is required. Experience with SAP Business One a plus
Broad awareness and understanding of IT processes outside of ERP is preferred

Responsibilities

Oversee the rollout of new SAP B1 instances, partnering with implementation teams to ensure deliverables align with business objectives and global consistency standards
Act as the primary interface between business users, IT team members, and implementation partners to facilitate effective communication and collaboration throughout SAP B1 projects
Collaborate with stakeholders to identify pain points and lead enhancement projects to harmonize & optimize SAP B1 processes, improve efficiency, and reduce manual effort
Manage and resolve support tickets across Neogen’s global SAP B1 instances, ensuring prompt resolution and root cause analysis
Serve as the primary point of contact for SAP B1-related inquiries, troubleshooting, and escalations
Develop and maintain a knowledge base of recurring issues and solutions to improve support efficiency
Define and promote best practices for SAP B1 usage and support across global teams
Ensure SAP B1 processes and configurations adhere to compliance standards and best practices
Ensure all audit controls and security protocols are followed and coordinate evidence preparation and deficiency remediation with internal and external audit
Serve as an escalation point for IT questions and issues within the LATAM region. Coordinate with the appropriate owner in IT to support issue resolution and closure

Skills

SAP Business One

ERP Implementation

Incident Management

Process Optimization

Stakeholder Collaboration

Troubleshooting

Root Cause Analysis

Audit Compliance

Knowledge Base Management

Best Practices

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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