LATAM Retention Specialist at Sporty Group

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

iGaming, Online GamingIndustries

Requirements

Bachelor’s degree in marketing, business, or a related field
2+ years’ experience in retention, CRM, or customer lifecycle management
Experience in the Online Casino or broader iGaming industry is strongly preferred
Strong analytical skills and data-driven mindset
Excellent communication skills, fluent in written and spoken English
Familiarity with retention and marketing automation tools is a plus

Responsibilities

Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
Help ensure regional offers and promotions are delivered on time and remain competitive
Coordinate with external partners on campaign execution and follow-up tasks
Support personalization and automation initiatives by providing regional operational input

Skills

Key technologies and capabilities for this role

CRMRetention CampaignsCustomer Lifecycle ManagementAnalyticsROI TrackingData ReportingCampaign ExecutionPersonalizationAutomationCustomer Engagement

Questions & Answers

Common questions about this position

What is the compensation for the LATAM Retention Specialist role?

Sporty offers a competitive salary plus individual performance-based bonuses every quarter.

Is this a remote position, and what are the working hours?

Sporty is a remote-first company with core working hours from 10am-3pm in your local time zone and flexibility outside of this.

What skills and experience are required for this role?

Candidates need a Bachelor’s degree in marketing, business, or related field, 2+ years in retention, CRM, or customer lifecycle management, strong analytical skills, data-driven mindset, and excellent communication skills fluent in English. Experience in online casino or iGaming is strongly preferred, along with familiarity with retention and marketing automation tools.

What benefits does Sporty Group offer?

Benefits include 28 days paid annual leave, referral bonuses, flash bonuses, top-of-the-line equipment, and annual company retreats for networking.

What makes a strong candidate for this position?

Apply even if you don't meet every requirement, as Sporty values unique perspectives to innovate and grow together.

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

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