Language Quality Specialist at Crypto.com

The Language Quality Specialist will plan, monitor, and manage language quality across all supported languages, identifying and mitigating risks early. They will collaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needs. Responsibilities include conducting and managing regular quality assurance checks (LQA), spot checks, and audits across different content types and platforms. The specialist will define, implement, and maintain a quality framework to measure translation quality and conduct monthly KPI reviews. They will manage and maintain localization assets such as glossaries, style guides, and quality guidelines to ensure consistency and scalability. The role also involves driving continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder input, and helping onboard, train, and support internal and external linguists and reviewers. Coordinating feedback loops between translators, reviewers, and internal teams to address quality issues effectively is also a key responsibility.