L3 Support Engineer at DXC Technology

Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Diploma/Degree in Computing, Information Technology, or a related field
Minimum 2 years of development experience in Java
Hands-on experience with Spring/Spring Boot framework
Experience working with relational databases such as Oracle
Knowledge of frontend frameworks such as Angular, Struts, jQuery, and Bootstrap
Involvement in at least one full SDLC for enterprise projects
Ability to learn new technologies quickly and adapt to a fast-paced environment
Strong analytical, problem investigation, and problem-solving skills
Effective working style both independently and in a team environment
Strong business and functional understanding with an analytical mindset
Proactive, self-driven, and able to work under pressure with a high sense of urgency
Proficiency in SQL and PL/SQL
Good understanding of modern software development and testing methodologies, scripting, and tools
Excellent verbal and written communication skills to interact effectively with internal teams, clients, external vendors, and management

Responsibilities

Investigate issues reported by Application Support (L2) and provide workarounds and/or permanent solutions
Deliver workarounds such as data patches, shell scripting, and PL/SQL scripting
Implement permanent solutions through code enhancements, workflow modifications, or other system changes
Support continuous improvement across the development lifecycle of enterprise-level software solutions, including enhancement and maintenance of applications
Create and maintain documentation for software design specifications
Perform unit testing, integration testing, and troubleshooting of application issues
Provide after-office-hours standby duty support (one week every one to two months), ad-hoc onsite activation for urgent production issues, and occasional support outside working hours/public holidays based on client requests
Adhere to shift arrangement: currently day shift with 24x7 standby duty for 1 to 2 weeks each month, transitioning to a 12-hour shift schedule starting in 2026

Skills

Key technologies and capabilities for this role

JavaPL/SQLShell ScriptingUnit TestingIntegration TestingTroubleshootingITSM

Questions & Answers

Common questions about this position

What are the required skills and experience for this L3 Support Engineer role?

Candidates need a Diploma/Degree in Computing or related field, minimum 2 years of Java development experience, hands-on with Spring/Spring Boot, Oracle databases, frontend frameworks like Angular and Bootstrap, SQL/PL/SQL proficiency, and involvement in at least one full SDLC.

What is the work schedule and location policy for this position?

The role is currently on day shift with 24x7 standby duty for 1-2 weeks monthly and occasional after-hours support; it will transition to a 12-hour shift in 2026. Ad-hoc onsite activation is required for urgent issues.

Is the salary or compensation specified for this role?

This information is not specified in the job description.

What support is provided for after-hours standby duty?

Allowances, off-in-lieu, or equivalent compensation will be provided for one week of standby duty every one to two months, ad-hoc onsite activations, and occasional support outside working hours.

What makes a strong candidate for this L3 Support Engineer position?

Strong candidates demonstrate strong analytical and problem-solving skills, ability to work independently and in a team, proactive self-driven attitude under pressure, quick learning of new technologies, and excellent communication skills.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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