L2 NOC Engineer at Skylo Technologies

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, IoT, SatelliteIndustries

Requirements

Google Cloud Platform: Fundamental understanding is essential
Tier 2 Technical Support: Experience providing technical support
Network Configuration Documentation: Ability to document network configurations
24/7 On-Call Rotation: Willingness to participate in a 24/7 on-call rotation

Responsibilities

Monitor and Maintain Network Health: Oversee the health and performance of IoT satellite network infrastructure components (UE devices, firewalls, gateways, and cloud platforms)
Alarm Monitoring and Ticket Resolution: Monitor alarms and promptly resolve associated tickets
Primary NOC Contact: Serve as the primary point of contact for the Skylo Network Operations Center, identifying issues, correlating them, and initiating troubleshooting procedures
Impact Assessment and Coordination: Assess the potential impact of issues and coordinate with relevant teams to facilitate swift resolutions
Collaboration with Engineering Teams: Work closely with Skylo's engineering teams to troubleshoot issues and ensure efficient resolutions
Network Performance Evaluation: Evaluate network performance and develop improvement strategies
Monitor Network Performance and Uptime: Monitor network performance and uptime and respond quickly to network incidents
Tier 2 Technical Assistance: Provide Tier 2 technical assistance to both internal and external clients, escalating concerns when necessary
Documentation: Maintain accurate and up-to-date network documentation

Skills

Google Cloud Platform

Tier 2 Technical Support

Network Configuration

NOC Monitoring

Network Troubleshooting

IoT

Satellite Networks

Ticketing

Alarms Management

Skylo Technologies

Satellite-based connectivity for remote communication

About Skylo Technologies

Skylo Technologies provides satellite-based connectivity solutions that enhance communication for existing devices in remote locations. By partnering with established satellite providers, Skylo extends coverage without the need to build its own satellites, allowing for a more cost-effective service. This is particularly beneficial for industries like energy, logistics, and healthcare, where operations often occur in isolated areas. Skylo's services include two-way GPS and messaging, which are crucial for monitoring the electrical grid, ensuring the safety of remote workers, and facilitating critical deliveries such as vaccines. The company charges customers based on coverage needs, number of connected devices, and data usage, aiming to provide affordable communication solutions for businesses and individuals.

Mountain View, CaliforniaHeadquarters

2017Year Founded

$148.8MTotal Funding

LATE_VCCompany Stage

Energy, Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Flexible Work Hours

Risks

Increased competition from companies like HMD Global may impact Skylo's market share.

Integration challenges with partners like Cubic Telecom could affect service quality.

Limited extension of partnerships, like with Google, may restrict market reach.

Differentiation

Skylo leverages existing satellite infrastructure, reducing costs and speeding up service deployment.

The company offers seamless roaming between terrestrial and satellite networks, enhancing connectivity.

Skylo's focus on remote communication supports industries like energy, logistics, and healthcare.

Upsides

Growing interest in satellite IoT solutions boosts Skylo's market potential.

Partnerships with major companies like Google expand Skylo's consumer device integration.

Skylo's strategic regulatory focus aids in navigating complex global markets.

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