L1 System Support ( Tamaulipas - Nvo. Laredo ) México at A1M Solutions

Nuevo Laredo, Tamaulipas, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

3 - 5 years of experience
Good communication skills
Good knowledge of DHCP, DNS
Knowledge of Office 365 support
Strict adherence to defined Service Level Agreements (SLA’s)

Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Coverage/compliance software installation and troubleshooting
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc

Skills

Key technologies and capabilities for this role

Desktop SupportHardware TroubleshootingSoftware TroubleshootingIMACOffice 365DHCPDNSNetwork Printer InstallationMac SupportIT InventoryVendor CoordinationSLA AdherenceAV SupportLAN Troubleshooting

Questions & Answers

Common questions about this position

What is the location for this L1 System Support role?

The position is located at Avenida Industria, Number 6020, Nuevo Laredo, Tamaulipas, Mexico.

What experience level is required for this position?

The role requires 3-5 years of experience.

What are the key responsibilities for this L1 System Support job?

Responsibilities include installing and configuring desktops and software, hardware/software troubleshooting, performing IMAC services, providing VIP support, network and printer installation, Office 365 support, and adhering to SLAs.

What skills are required or good to have for this role?

Required skills include good communication, knowledge of DHCP and DNS, Office 365 support, and Mac device support. Good to have skills are L1 network troubleshooting, hands & feet support for backend teams, working with vendors, and DC support tasks like device reboot and racking.

What makes a strong candidate for this L1 System Support position?

A strong candidate has 3-5 years of experience in technical support, strong troubleshooting skills for hardware/software/network issues, good communication, knowledge of Office 365, DHCP/DNS, and Mac support, plus familiarity with hands & feet support and vendor coordination.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees