L1 System Support (Metepec - Estado de México) at A1M Solutions

Estado de México, Mexico

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3 - 5 years of experience
REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory
Good communication skills
Good knowledge of DHCP, DNS
Knowledge of Office 365 support
Experience with Mac devices
Understanding of Service Level Agreements (SLA’s)

Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software
Hardware/software troubleshooting and resolution
Performing IMAC (Install, Move, Add, Change) services for IT assets
Offering VIP support with tailored, high-touch service and managing audio-visual, conferencing, and technologies
Network & Sharing printer installation
Coverage/compliance software installation and troubleshooting
Maintaining IT inventory, coordinating vendor support, and assisting with procurement
Supporting recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions
L1 level network troubleshooting and resolution for LAN Connectivity
Providing hands & feet support to Backend team for Network/Server/application issues
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking

Skills

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees