L1 System Support (Metepec - Estado de México) at A1M Solutions

Estado de México, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

IT ServicesIndustries

Requirements

3 - 5 years of experience
REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory
Good communication skills
Good knowledge of DHCP, DNS
Knowledge of Office 365 support
Experience with Mac devices
Understanding of Service Level Agreements (SLA’s)

Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software
Hardware/software troubleshooting and resolution
Performing IMAC (Install, Move, Add, Change) services for IT assets
Offering VIP support with tailored, high-touch service and managing audio-visual, conferencing, and technologies
Network & Sharing printer installation
Coverage/compliance software installation and troubleshooting
Maintaining IT inventory, coordinating vendor support, and assisting with procurement
Supporting recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions
L1 level network troubleshooting and resolution for LAN Connectivity
Providing hands & feet support to Backend team for Network/Server/application issues
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking

Skills

Key technologies and capabilities for this role

Desktop SupportHardware TroubleshootingSoftware TroubleshootingIMACOffice 365DHCPDNSNetwork Printer InstallationMac SupportIT InventoryVendor CoordinationSLA AdherenceAV SupportConferencing Technologies

Questions & Answers

Common questions about this position

What is the location for this L1 System Support role?

The position is located at Paseo San Isidro 1011, 1023 y 1035, Metepec, México.

What experience level is required for this position?

The role requires 3 - 5 years of experience.

What are the key responsibilities for this L1 System Support job?

Responsibilities include installing and configuring desktop computers and software, hardware/software troubleshooting, performing IMAC services, offering VIP support, network and printer installation, Office 365 support, and maintaining IT inventory while adhering to SLAs.

What skills are good to have for this role?

Good to have skills include L1 level network troubleshooting for LAN connectivity, hands and feet support to backend teams, working with vendor support, labelling racks and devices, server mounting/movement, and hands and feet support for DC including device reboots and cable management.

What compliance requirement is there for applicants?

REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees