L1 IT Support (AU Financial Services, Office-based) at Connectly

Mandaluyong, Metro Manila, Philippines

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₱600,000 – ₱720,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Previous experience as L1 Service Desk
Basic technical knowledge with IT peripherals and network systems
Comprehensive technical knowledge of Windows operating system
Ability to read and understand technical manuals and procedural documentation
Nice to have: Diploma/Bachelor in IT
Nice to have: Microsoft and ITIL certified

Responsibilities

Attend to requests that come through the service desk according to priority
Accurately assign and prioritise the request as required
Respond to the request promptly and analyse their requirements
Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
Provide IT support remotely to resolve the requests to the end user’s satisfaction
Escalate through the correct channels as required
Document the processes and procedures used to resolve the incident
Populate the knowledge base for future reference
Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation
As and when required, undertake additional projects or activities as directed by management
Act in accordance with all company policies and procedures

Skills

Key technologies and capabilities for this role

WindowsNetworkingService DeskIT PeripheralsITILMicrosoft

Questions & Answers

Common questions about this position

What is the salary for the L1 IT Support position?

The salary is P50,000-P60,000 as a monthly package.

Is this L1 IT Support role remote or office-based?

This is an on-site, office-based position with no remote work option.

What skills are required for the L1 IT Support role?

Required skills include previous experience as L1 Service Desk, basic technical knowledge with IT peripherals and network systems, and comprehensive technical knowledge of Windows operating system, plus ability to read and understand technical manuals and procedural documentation.

What benefits are offered for this position?

Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee, office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

What makes a strong candidate for this L1 IT Support role?

Strong candidates have previous L1 Service Desk experience, solid Windows OS knowledge, IT peripherals and network basics, plus nice-to-haves like IT diploma/bachelor's, Microsoft and ITIL certifications.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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