KYC Operations Senior Lead - Consumer & Regional at Wise

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts

Responsibilities

Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning
Coach and develop a strong team of KYC Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and makes recommendations for promotions, salary raises, and other decisions
Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work
Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Act as a key escalation point for issues that cannot be resolved by team leads. Generate reports based on teams performance and propose corrective actions on identified opportunities
Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a great understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes
Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. Effectively executing and supporting department goals through delegation and empowerment of team leads. There are clear initiatives within your group that are used as a basis of larger team plans
Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. Your initiatives and reports are well documented and you choose the right platforms to communicate to a wider audience in a timely manner. The documentation has a clear scope and includes potential impact in different areas. You can communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different layers of the organization and your own team leads

Skills

Key technologies and capabilities for this role

KYCCustomer Due DiligenceTeam LeadershipPeople ManagementProcess ImprovementOperational EfficiencyPerformance ManagementCoachingAutomation

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What are the main responsibilities of the KYC Operations Senior Lead?

The role involves overseeing multiple KYC Team Leads and analyst teams, driving team performance, streamlining processes, managing people development, monitoring KPIs, and acting as a subject matter expert on regulatory obligations.

What leadership skills are needed for this position?

You need to lead by example, promote ownership and accountability, coach and develop KYC Team Leads, conduct performance management, and build high-performing teams focused on knowledge sharing and continuous learning.

What does the company culture emphasize for this role?

The role requires being an advocate of Wise values, promoting a customer-focused mindset, ownership, accountability, knowledge sharing, and continuous learning across teams.

What makes a strong candidate for this KYC Senior Lead role?

Strong candidates have experience leading teams, expertise in KYC operations and regulatory compliance, skills in process improvement and performance management, and the ability to coach others while driving operational efficiency.

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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