d) at Santander

Mönchengladbach, North-Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Ausbildung im kaufmännischen Bereich (alternativ Quereinstieg von Beratungsprofis möglich)
Know-how und Erfahrung in der (telefonischen) Kundenberatung und/oder Kundenbetreuung (vorteilhaft)
Erfolgswille sowie Freude am Verkauf
Freude am Umgang mit modernen Technologien und Tools
Selbstständiger und teamorientierter Arbeitsstil
Hohe Eigeninitiative
Fähigkeit, Kundenbeziehungen aufzubauen

Responsibilities

Telefonische Beratung eines bestehenden Kundenkreises und Neukundengewinnung rund um Online-Kredit- und Finanzierungsangebote sowie Karten- und Vorsorgeprodukte
Bedarfsgerechte Angebotserstellung und Visualisierung mittels neuester Technologien unter Berücksichtigung individueller Kundenwünsche
Eigenständige Kundenterminierung zum Aufbau und zur Pflege einer langfristigen Kundenbeziehung
Ausbau der Kundenzufriedenheit durch Platzierung individuell passender Zusatzprodukte
Kontinuierliche Weiterentwicklung und Erhaltung des Verantwortungsbewusstseins im proaktiven Umgang mit Risiken innerhalb der Bank

Skills

Key technologies and capabilities for this role

Telephone Customer ServiceCustomer AdvisoryCredit ProductsProvision ProductsSalesCustomer Relationship ManagementRisk ManagementModern Technologies

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this position?

The role includes a yearly special payment plus variable salary components, occupational pension through salary conversion, up to 40€ asset-effective benefits, and integration into the central remuneration system based on criteria fulfillment. Additional perks include special conditions for bank products, meal allowances, Jobticket subsidy, and corporate benefits.

Is remote work possible in this role?

Flexible working hours are offered with the possibility of mobile work on a day-by-day basis.

What skills and qualifications are required for this customer advisor position?

A commercial education is required, or lateral entry from consulting professionals is possible. Advantageous is know-how and experience in (telephone) customer consulting or care, along with success orientation, sales enthusiasm, handling modern technologies and tools, independent and team-oriented work style, high initiative, and ability to build customer relationships.

What is the company culture like at Santander for this role?

The company emphasizes great team spirit, extensive onboarding, diverse training opportunities, and a supportive environment with childcare options through the LENA group.

What makes a strong application for this customer advisor role?

Highlight your commercial education or consulting background, experience in telephone customer advising, sales drive, tech-savviness, and team-oriented independence to demonstrate fit for building customer relationships.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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